Customer Service Executive for Airline Project

2 weeks ago

Petaling Jaya, Malaysia Lean IT Consultants Sdn Bhd Full time

**JOB REQUIREMENTS**:

- **Fluently** communicating and writing skills in English and Bahasa Malaysia.
- SPM leavers are encouraged to apply.
- Able to work on rotational shifts.
- Prior working experience in the call service industry will be an added advantage.
- Good problem-solving skills and ability to perform in a high-paced working environment.

**JOB DESCRIPTION**:

- Handle all inbound calls related to customer inquiries, complaints, feedback, and concerns regarding the airline’s services, policies, and products.
- Contact customers proactively if their flights have been rescheduled, providing updated details and alternative options if needed.
- Assist customers with booking modifications, cancellations, refunds, and rebookings while ensuring compliance with company policies.
- Provide accurate information regarding flight schedules, baggage policies, check-in procedures, and other travel-related inquiries.
- Address and resolve customer grievances professionally, escalating complex issues to the appropriate department when necessary.
- Maintain and update customer records in the system, ensuring accuracy in all communications and transactions.

**Job Types**: Full-time, Contract
Contract length: 24 months

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- STM/STPM (preferred)

**Language**:

- English (preferred)

Work Location: In person

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