Sales Order Administrator

1 week ago


Shah Alam, Malaysia HPMT Industries Sdn Bhd Full time

**Summary of the Position**:
The sales order administrator provides important functions for the sales team, customers and business. They make significant contribution to improve company efficiency, provide satisfactory customer experiences and elevate the process.

**Essential Duties & Responsibilities**:

- Receiving and key in customer order into ERP system on timely manner and ensure the information is correct.
- Manage customer’s special requirement (urgent delivery, special request, etc) by coordinate with operations team to ensure the order is proceeds according to both parties agreed arrangement.
- Generate the shipment according to customer requested plan date and pickup schedule.
- Place shipment booking with correct forwarding agent to schedule the shipment pickup.
- Ensure orders are delivered with proper documents, e.g. invoice, AWB, COO
- Work closely with operations team to ensure customer order is fulfil on time.
- Updates databases for customer requirement (inspection report, marking and labelling format, etc)
- Maintain competent understanding of company’s product, their functions and alternatives.
- Handle sales return, credit note and debit notes.
- Provides support to sales team in handling customer-related issues whenever are needed.

**Required Competencies**:

- MS Office skills (Word, Excel)
- Team player, able to build strong working relationships across all levels of the organization
- Good problem-solving skills
- Able to prioritise multitask, customer oriented with good communication and good interpersonal skills

**Qualification and Experience**:

- Studies/administration/management, marketing or equivalent.
- Ability to read and speak Mandarin is a plus.

**Job Types**: Full-time, Fresh graduate

Pay: RM2,000.00 - RM5,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Work Location: In person


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