Executive - Operation Improvement (Contact Centre

**Responsibilities**: - **1. Operations Management**_ - Support Operations Manager to ensure business KPIs are met. - Ensure all relevant communications, KPIs record, data and reports are updated and recorded for reference. - Conduct need analysis to identify areas of improvements and propose recommendations to the management. - Perform audits to ensure...

Job Highlights: - Close to LRT/MRT station - Start ASAP Job Responsibilities: - To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time. - To provide first call resolution in an effective and timely manner. - To handle customer inquiries in an efficient, courteous...

WHY JOIN US? - We practise a vibrant & energetic office culture. - We provide opportunities for career advancement within the company. - Good performance is always rewarded accordingly. JOB RESPONSIBILITIES: - To coach and guide a team of Customer Service Executives (CSEs) to ensure that the service delivered by the team contributes to the overall customer...

工作亮點： - 靠近輕軌/地鐵站 - 特別尋找有才華的候選人 - 盡快開始 工作職責： - 在周轉時間內處理客戶的請求、詢問和投訴時提供高水準的客戶服務體驗。 - 有效、及時地提供首次呼叫解決方案。 - 以有效率、有禮貌和專業的方式處理客戶的詢問。 -

The position forms an integral part of the Leads qualifications support team strategy which provides XCL MY schools a complete customer engagement through its omni-channel centre (outbound calls, online chat, social, inbound and others). Key focus of the role is toe lead a team of contact centre agents to engage with potential and existing parents through...

The position forms an integral part of the Leads qualifications support team strategy which provides XCL MY schools a complete customer engagement through its omni-channel centre (outbound calls, online chat, social, inbound and others). Key focus of the role is toe lead a team of contact centre agents to engage with potential and existing parents through...

Directly report to Section Head of Contact Centre Department (CCD) on overall operation of Contact Centre. - Review operation performance & provide new action/planning in monthly & yearly basis. - Ensure the operation is in compliance with internal policy and guideline as well as BNM requirements. - Ensure staffs meet individual KRA and contribute to the...

The position forms an integral part of the Leads qualifications support team strategy which provides XCL MY schools a complete customer engagement through its omni-channel centre (outbound calls, online chat, social, inbound and others). Key focus of the role is toe lead a team of contact centre agents to engage with potential and existing parents through...

**Requirements** - Minimum Diploma in Information Technology or Computer Science or Network/ Telecommunication Engineering **Responsibility** - Perform task as a Call Centre, Network Monitoring and Network Operation Centre (NOC). - Open Trouble Ticket and issue to the customer for fault restoration tracking and process and also for any network...

Job Summary: The Operational Admin Executive is responsible for supporting the day-to-day operations of the organization by performing a wide range of administrative and operational tasks. This role involves coordinating internal processes, maintaining records, assisting in resource planning, and ensuring efficient communication between departments. The...