Customer Service Executive

1 week ago

Johor Bahru, Malaysia MumsMe Sdn Bhd Full time

MumsMe is currently looking for TALENTS like you to join as a **Customer Service Executive**. You will be mainly responsible for providing support to assist customers' queries over the phone.

We do not need you to be an expert in the industry because we are willing to train and guide you. But hey, these traits are still much appreciated: detail-oriented, customer-service oriented, good communication skills.

**Your Benefits**
- Annual Bonus
- Annual Increment
- Transport Allowance / Season Pass
- Attendance Bonus
- Happy Funds - _to brighten up your day in any way when you feel down_
- Wellness Benefits - _funding you for a healthy lifestyle _
- Outpatient Benefits - _claims for you and your dependents _
- Biannual Pinnacle Performers Cash Awards
- Public Holidays Entitlement (All Federal & State Holidays)
- Career Progression in 1 - 2 years
- Employee Referral Incentives
- Company and Team Events
- Medical Insurances

**Job Descriptions**
- Manage incoming and outgoing phone calls.
- Handling client sales inquiries on social media platforms and webmail.
- Handling client queries through all other forms of communication channel.
- Actively follow up with prospective customers and persuade client to signed up for our services.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow up with clients to garnered feedbacks for service improvements.
- Provide accurate, valid, and complete information.
- Identify, assess customers’ needs and render assistance to achieve satisfaction pertaining to their services with the company.
- Keep records of necessary customer interactions and enter all information required into the company database and official WA group chats.
- Follow communication procedures, guidelines, and policies.
- Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out timeline.

**Job Requirements**
- Minimum 1 year of customer service experience is preferred, **fresh graduates are welcome to apply** as training will be provided on the job.
- Proficiency in written and spoken **English & Mandarin** (to liaise with mandarin-speaking clients).
- Able to work on a 5 days work week with rotational roster
- Working Hours: 9am - 6pm / 10am - 7pm
- Able to start work immediately or with short notice is preferred.

**If you are ready to embark on a career journey, we shall look forward to work with you**

Pay: RM3,100.00 - RM4,100.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Free parking
- Gym membership
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Ability to commute/relocate:

- Johor Bahru (Johor Bahru): Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you willing to work during the weekend on a rotational shift basis?

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English and Mandarin (required)

Work Location: In person

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