Customer Service Representative

1 week ago

Subang Jaya, Malaysia Managing Prestige Sdn Bhd Full time

**About us**

We are professional, agile and supportive.

Our work environment includes:

- Modern office setting
- Work-from-home days
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Job requirements**:

- Required language(s): English and **MANDARIN to deal with Mandarin speaking clients (Speak, Read & Write)**:

- Required Skill(s): Admin, Customer Services, Client Services, Project Management, Data Entry, Office Management, Telephony Skills, Excel
- Preferably Entry Level specialized in Clerical/Administrative Support/Back Office Support or equivalent.

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Work from home

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Subang Jaya: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Why are you leaving your current job? (Or last job, if you have already left)
- What is your current and expected salary? (Or last drawn salary, if you have already left)

**Experience**:

- Customer service (Mandarin): 2 years (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)

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