Customer Success Executive

2 days ago

Bangsar South, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

**Responsibilities:

- **
- Perform customer verifications
- Provide a friendly and professional welcome to customers, presenting a positive impression of themselves and the organization
- Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organization
- Ensure all inquiries are answered in a professional and timely manner and transferred, where appropriate, to the relevant department
- Follow up with customers to ensure high-level satisfaction and determining future requirements
- Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
- Record details of inquiries, comments, complaints and actions taken

**Requirements:

- **
- Service minded personnel with interest in helping and working with customers
- A positive individual with a 'can do', results driven approach and attitude
- Ability to work as part of a team, support colleagues and promote excellent team spirit
- Demonstrate trust, openness and respect in dealings with people
- Able to handle customer complaints and deal effectively with upset customers
- Good command of both written and spoken in English and Mandarin
- Ability to work in shifts (including night shifts)

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 - RM6,000.00 per month

**Benefits**:

- Dental insurance
- Work from home

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bangsar South: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you able to work in rotational shift (Including night shift)?

**Language**:

- Mandarin (required)

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