J - Service Coordinator [5 Days Cheras]

1 week ago


Cheras, Malaysia AGENSI PEKERJAAN THE SUPREME HR ADVISORY SDN. BHD. Full time

Job Scope / Responsibilities:

- Service Coordination:

- Manage daily service requests from customers, ensuring prompt and effective response.
- Schedule and coordinate service jobs for the technical team (mechanical and electrical), optimizing the team’s availability.
- Track ongoing and completed service jobs using Excel-based trackers, ensuring all records are updated accurately.
- Spare Parts Coordination:

- Assist in preparing spare parts quotations for customers.
- Follow up on spare parts deliveries and liaise with suppliers when needed
- Maintain an overview of critical spare parts in stock.
- Customer Communication:

- Act as the primary point of contact for service-related issues, ensuring clear and professional communication.
- Update customers on job progress and ensure all job details (e.g., site visit, repairs, maintenance) are documented clearly.
- Documentation & Reporting:

- Prepare service reports, job sheets, and invoices (with assistance from the accounts department).
- Maintain accurate service records for internal and customer reference.
- General Admin & Support:

- Support the sales and technical team with related administrative tasks when needed.
- Assist in processing warranty claims with suppliers and coordinating warranty documentation.

**Requirements**:

- Experience in a service coordination role, preferably in an industrial or technical setting (doesn’t have to be the same industry).
- Strong organizational and communication skills.
- Proficient in Microsoft Office (Excel, Word, etc.).
- Ability to manage multiple tasks in a fast-paced environment.
- Comfortable dealing with customers and coordinating with technical staff.
- Basic technical understanding (training provided for specific machinery and processes).

If you are interested to apply, kindly submit your updated resume in DOC/PDF format and allow our Consultant to match you with our Clients.

To facilitate the process, please ensure the following details are included in your resume:
Current Address / Location

Current Salary

Reason for Leaving

Expected Salary

Notice Period

WhatsApp: +6016-986 9055

Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd

JTK Number: JTKSM 1252

**Job Types**: Full-time, Permanent

Pay: RM3,500.00 - RM5,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- current location, current salary, reason of leaving, expected salary, notice period, possess own vehicle (Y/N)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- service coordinator: 1 year (preferred)

**Language**:

- English (preferred)
- Mandarin (preferred)

Work Location: In person



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