Customer Service Representative

5 days ago

Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

Designation: Customer Service Representative - English speaker

Location: WFH (until further notice), office in Bukit Damansara

Operation Hours: 24/7 rotational shift

**Salary**: RM3,450 (total package): RM 2,900 (basic) + Monthly allowance: Shift (RM400) + WFH (RM150)

Benefit: EPF/ Socso / Annual Leave / Medical Leave / Training provided

Job Responsibilities:
5. Achieve and maintain all key quality and productivity metrics in the performance scorecard
6. To communicate and participate in team meetings, to share best practice and flag issue to the Team Leader.
7. Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team.
8. Based upon volumetric demands there will be a requirement to support transactions during weekends.
9. Provide coaching and assistance as required to managers in testing locations under you remit
10. Identify and report issues causing complaints to improve processes and procedures.

Job Requirements:
1. Minimum 6 months in BPO Customer Service.

2. Fluent in English

3. Good communication skills

4. Comfortable working in rotational shift

5. SPM and above

Pay: RM2,900.00 per month

Schedule:

- Rotational shift

Application Question(s):

- Do you have experience handling overseas market?
- Are you able to work in the office for the first month?
- Are you available to start immediately?

**Education**:

- STM/STPM (required)

**Experience**:

- Customer Care Specialist: 1 year (required)

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