Account Manager

1 week ago

Bayan Lepas, Malaysia Expeditors Full time

Company Description
We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description**
Scope of Position**

Develop, maintain, lead and measure Expeditors' product and service deliverables to satisfy the specific needs of a Customer Account(s). Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.

**Major Duties and Responsibilities**
- **Business Development**

Uses business acumen and strategic thinking with an ability to plan and execute effective and ongoing needs assessments; identify strategic improvement and value creating opportunities in line with both customers' supply chain objectives and business goals and Expeditors' initiatives; collaborate to create and validate solutions (product, service, tech) that deliver quantifiable customer benefits; and leverage customer knowledge and relationships to influence positive outcomes.
- **Customer Management**

Continuously builds and maintains strong relationships throughout a customer's business hierarchy in order to understand organizational dynamics, decision-making, and strategic executive alignment leading to trusted partner status. Maintains effective oversight for customers' operational needs and optimal execution for account growth through leadership, active communication, collaboration, and advocacy both internally and with customers.
- **Customer Ecosystem Expertise**

Develops and maintains knowledge and expertise for respective customer ecosystems including: market and industry intelligence; associated product, service, and vertical knowledge; customer information systems; and supply chain expertise.
- **Business Intelligence**

Develops and maintains Data Fluency combined with effective use of business intelligence tools for: information gathering, processing, and analysis; performance management and improvement; and reporting.

Qualifications**
Desired Skill-Sets and Characteristics**
- The ability to meet with customers off-site on a regular basis
- Oral and written proficiency in the English language
- Strong problem solving, organizational, and interpersonal skills
- Ability to work productively both individually and in a team environment
- Sense of urgency for goal achievement
- Self-motivated with ability to work in a fast-paced and constantly changing environment
- Strong rapport and relationship-building focused
- Empowered to make quick decisions in response to changing conditions
- Extroverted, confident, enthusiastic and persuasive
- Influences others to action
- Timeliness and accountability for results

Additional Information
All your information will be kept confidential according to EEO guidelines.

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