Manpower Operations Executive

1 week ago


Johor Bahru, Malaysia AlphaHire Full time

Location: Singapore (On-site outlet visits in Singapore + remote WFH)

All nationalities are welcome

**Role Summary**:
AlphaHire is looking for a proactive Field Operations Executive to be the operational link between our recruitment agency’s HQ and the outlets we support. This role requires someone who understands recruitment, but is primarily focused on operations, issue resolution, and on-ground staff engagement. You will support the Operations Chief in ensuring smooth daily workflows, while maintaining service excellence across all outlets.

**Key Responsibilities**:
1. Outlet Management & Ground Support
- Conduct regular outlet visits
- Observe day-to-day outlet operations and provide support for any manpower or workflow issues.
- Investigate and resolve issues raised by outlet managers or casual staff.
- Ensure AlphaHire’s service standards are upheld, and maintain strong client satisfaction.
- Act as the first point of contact for outlet managers for daily escalations, feedback, or coordination.
- Track outlet trends (e.g. low hours, high absenteeism, recurring staff issues) and take early action to resolve.

2. Reporting & Communication
- Submit weekly reports to the Operations Chief covering:

- Key observations from outlet visits.
- Escalations resolved or needing further attention.
- Performance and staffing-related updates.
- Document visit findings, follow-ups, and proposed action plans.
- Assist with internal communication across recruitment, deployment, and operations teams as needed.

**What We’re Looking For**:

- Experience in recruitment, staffing, or HR operations (agency background preferred).
- Strong interpersonal and problem-solving skills — you’ll be handling people matters on the ground.
- Comfortable with both admin and on-ground engagement.
- Able to travel across Singapore for outlet visits
- Strong sense of accountability and initiative
- Bachelors degree preferred

Pay: RM7,500.00 - RM10,500.00 per month

**Benefits**:

- Flexible schedule
- Work from home

Schedule:

- Holidays
- On call

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- HR Recruitment: 1 year (preferred)

Work Location: Hybrid remote in Johor Bahru



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