Customer Service Officer

1 week ago

Kuala Lumpur, Malaysia Sedgwick Full time

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Top 100 Most Loved Workplace®

Forbes Best-in-State Employer

Customer Service Officer (Call Centre)

We are seeking Customer Service Officers to join our Call Centre in Kuala Lumpur Malaysia.

You will play an important role such as you:

- Handle full spectrum of inbound and outbound calls for Emergency Roadside Assistance & Emergency Home Assistance to support Malaysia nationwide.
- Handle inbound calls for Travel Claims enquiries.
- Handle inbound calls from Singapore & Hong Kong for Mobile Claims
- Manage customers inquiries and feedbacks regarding the provided services.
- Assist and provide motor insurance claim enquiry in accordance with the given guidelines.
- Completing all call logs and updating in the operating system.
- Able to commit to rotational shift schedule.
- Other duties as assigned by the Manager from time to time.

To succeed in this role, we need you to have:

- Good proficiency of computer skills such as Microsoft Office etc.
- Time Management
- Able to communicate in Mandarin to assist Chinese speaking customers. Other speaking dialects will be an added advantage.
- Excellent communication skills, both oral and written
- Able to work on rotating shift.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

  • Telemarketer / Customer Service

    1 week ago

    Kuala Lumpur, Malaysia Bank Call Center Customer Service Full time

    **Responsibilities**: - RM500 - to - RM5000Benefits

  • Customer Service Officer

    4 days ago

    Kuala Lumpur, Malaysia Samsung Authorized Service Center Full time

    **Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **The Garden Mall, Mid Valley City, KL** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. -...

  • Customer Service Associate

    10 hours ago

    Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    **Position**: Customer Service Associate **Salary**: RM1,800.00 - RM2,100 per month **These are the benefits in your career with us**: - Fun and exciting working environment - Lucrative remuneration package - EPF, SOCSO, and Medical coverage - Strategic location (walking distance to all major public transportation modes) - Professional training & training...

  • Customer Service Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time 40,000 - 60,000 per year

    Company DescriptionAEON Credit Service (M) Berhad (AEON Credit), established in 1996, is a prominent financial services provider in Malaysia. The company offers diverse services such as Credit and Prepaid Cards, AEON Wallet, Easy Payment schemes, Motor Vehicle Hire Purchase Financing, Personal Financing, and insurance brokerage through its subsidiary, AEON...

  • Customer Service Officer

    1 week ago

    Kuala Lumpur, Malaysia coty Full time

    CUSTOMER SERVICE OFFICER (SOUTH EAST ASIA & ANZ), MALAYSIA The role of the Customer Service Officer is to drive the daily operations of the South East Asia Business Unit, which comprises of the following countries - Singapore, Malaysia, Thailand, Hong Kong, as well as the Australia & New Zealand Business Unit for Luxury and Consumer Beauty...

  • Customer Service Officer

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Straits Financial Group Full time $30,000 - $60,000 per year

    Customer Service and Operations OfficerKuala Lumpur, MalaysiaHeadquartered in Singapore with presence in the United States and Indonesia, Straits Financial serves as the financial services arm of the CWT Group, a global leading provider of integrated logistics and financial services. We provide a fully-integrated service for our clients to access the...

  • Customer Service Officer

    4 days ago

    Kuala Lumpur, Malaysia LA HOLIDAYS TRAVEL & TOUR SDN BHD Full time

    Job Descriptions - To attend to customers' complaints /feedback and to ensure the complaints are resolved professionally in compliance with company service standard - Provide customer with accurate and precise product & service information. - To assist Supervisors as necessary to check all bus trip daily. - Record and update all the necessary information as...

  • Customer Service Officer

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Redzgroup Pte Ltd Full time 24,000 - 192,000 per year

    Job Title: Customer Service OfficerJob Level: SupervisoryDepartment: Operations Department - SalonRate: RM /month and RM 12-16/hourLocation: Mont Kiara, Kuala Lumpur, MalaysiaOverall Job Objectives:The Customer Service Officer is responsible for overseeing the daily operations of the customer service team, ensuring exceptional service delivery, and leading...

  • Manager - Customer Service Operation

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pinnacle Business Service Full time 80,000 - 120,000 per year

    Company DescriptionFounded in 2020, Tribe Business Services Sdn Bhd emerged with a vision to offer outsourcing services while nurturing a work environment enriched with cultural heritage. Specializing in diverse services, including customer support, IT services, and content moderation, Tribe serves both startups and Fortune 500 companies with bespoke...

  • Customer Service Officer

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia INITIA Group SG Full time 2,000 - 3,500 per year

    Job Title: Customer Service OfficerJob Level: SupervisoryDepartment: Operations Department - SalonRate: RM /month and RM 12-16/hourLocation: Mont Kiara, Kuala Lumpur, MalaysiaOverall Job Objectives:The Customer Service Officer is responsible for overseeing the daily operations of the customer service team, ensuring exceptional service delivery, and leading...