Exp-qa -jap

Qualifications:

- Bachelor’s degree or equivalent diploma in any discipline.
- Minimum 1 years’ experience as QA in call center.
- Must be proficiency in English & Japanese in terms of written, reading and speaking.
- Able to start work immediately after EP Approval is preferred.

**Responsibilities**:
- Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.- Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.- Package, deliver, and at times present key findings and briefings.- Conduct evaluations to identify areas of improvement.- Monitor, analyse & audit trainees’ performance and call out any unusual trends.- Identify training needs by working with operations team and QA.