Contact Centre Executive

11 hours ago

Kuala Lumpur, Malaysia Genting Malaysia Berhad Full time

**Job Description:

- **
- To enhance customer experience to meet the competitive and challenging market.
- To support and retain business growth by executing the management’s plans / strategies.
- To meet the targeted result of responded calls set by the Management.
- Continuously monitor, ensure business processes and system enhancements in place to allow smooth operation and increase productivity of the team performance.
- Hands on to train or provide guidance to the team members to accomplish team objectives and targets whilst ensuring company policies and procedures are adhere.
- Hands on and execute prompt response to customer queries by providing excellent services and deliver Brand promise.
- Maintaining sufficient stocks inventory to run the operation.
- To be in tip top awareness on systems performance to ensure the operation’s efficiency.
- To plan and monitor manpower movement to ensure smooth departmental operation including raising/removing systems access.
- Perform quality assessment and monitor customer satisfaction levels to enhance overall customer experience.
- Undertake any ad-hoc tasks/projects as and when required to support team members, superiors and any related matters to optimise the call centre productivity.

**Job Requirements:

- **
- Minimum Diploma holder with 3 years or adequate business operation related experience with minimum 2 years in supervisory position.
- Excellent written and verbal communication skills in English, Mandarin will be an added advantage.
- Able to multiskilling and prioritizing tasks to meet dateline.
- Customer services oriented personality.
- Good interpersonal, analytical and presentation skills.
- Strong stakeholder management and solid communication skills.
- Meticulous, result oriented, proactive and innovative.
- Well-groomed and professional.

Pay: From RM3,000.00 per month

Schedule:

- Monday to Friday

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