Customer Relationship

3 days ago


Kuala Lumpur, Malaysia Malacca Securities Sdn Bhd Full time

**Keen to explore a career in stockbroking or financial services?**
Are you a great communicator who enjoys engaging with people and achieving results?
Join us as a **Customer Relationship** In this role, you’ll connect with clients, introduce our trading services, and support them throughout their investment journey. Whether you’re an experienced professional or a fresh graduate with the right drive, this is your chance to grow in a fast-paced and rewarding environment.

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**Key responsibilities**:

- Cultivate and maintain good relationships with existing clients, building trust and loyalty through consistent communication and personalized support.
- Proactively engage with potential clients to **introduce the company’s services**, understand their needs, and provide customized solutions aligned with their investment goals.
- Execute strategies to boost sales within the existing client base and creating plans to attract new clients.
- Partner with cross-functional teams to achieve KPIs and revenue targets by leveraging client referrals and upselling services.
- Collect client feedback to uncover opportunities for new products or enhancements to existing services.
- Collaborate with the product development team to design and implement
- Customized solutions that address the unique needs of clients in the Malaysian stock market.
- Keep precise client records, document all communications, and generate regular reports on client interactions, sales activities, and market feedback.
- Undertake additional tasks as assigned on an ad-hoc basis.

**Job requirements**:

- Fresh graduates are encouraged to apply
- Strong ability to manage multiple inquiries and prioritize tasks effectively in a fast-paced environment
- Good communication skills, ensuring professional and efficient handling of diverse client inquiries.
- Excellent problem-solving abilities, with a keen attention to detail.
- Client-focused mindset, dedicated to building and nurturing strong, lasting relationships.
- Prior experience in a related field such as client service, financial services, or business operations is a plus.
- Familiarity with online trading platforms is advantageous.

**Job Type**: Permanent

**Benefits**:

- Health insurance
- Professional development

Application Question(s):

- How many years of experience do you have in doing Telesales?
- How much is your minimum expected salary?
- Do you have experience in using any investment/trading apps (e.g.: M+Global, Rakuten, Luno, Binance,...)?
- Are you able to work in our office at KL Eco City? *walking distance from LRT station

Work Location: In person



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