Customer Success Manager

**Our vision is to transform how the world uses information to enrich life for**_all_**.**

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

As a **Customer Success Operations Manager** at Micron Technology, Inc., you will have the outstanding opportunity to lead a team dedicated to delivering exceptional customer service You will drive the performance and development of your team, working closely with diverse collaborators to achieve our ambitious corporate strategic objectives, market share, and sales goals. By meticulously assessing individual capabilities and conducting detailed performance appraisals, you will build targeted goals and development plans that improve our team's efficiency.

In this role, you will monitor key performance metrics to identify and implement continual improvement opportunities. You will lead your team towards flawlessly achieving our Operational Objectives, including Outstanding Customer Experience, Sales Efficiency, Optimized Revenue, Inventory Management, and Professional Development. Join us in crafting the future of customer success at Micron

Responsibilities and Tasks
- Lead and develop an effective Team (team management & development)_
- Support onboarding and integration of new team members
- Manage and distribute team workload and provide inputs for succession planning
- Mentor, coach, empower team members and promote teamwork
- Identify learning and development opportunities
- Ensure team members are properly trained according to department compliance, work requirements
- Support team to remove barriers, resolve conflict, and drive for accountability
- Establish goals, monitor performance achievement and discuss job expectations through performance reviews
- Collect, review and provide positive and constructive feedback for continuous development
- Provide and promote recognition through various tools
- Create a culture of collective problem-solving attitude, keen on optimizing customer touchpoint processes, driving efficiency through AI-powered insights working with our internal partners
- Provide Leadership to meet Corporate and Departmental Strategic Objectives (strategy alignment)_
- Be the point of contact for operational issues. Practice awareness and involvement at all times.
- Initiate, build and sustain effective relationships and communication with internal and external stakeholders
- Collaborate with peers across regions to develop and implement solutions that ensure all teams are aligned and working cohesively on a global scale.
- Communicate, drive and deliver actions, expectations and measures of success to help achieve objectives
- Influence and participate in development of Regional Sales Operations strategies, line up with global/regional segment initiatives.
- Identify, participate, and drive system and process improvements
- Be accountable for performance metrics through identifying gaps, root causes and action plans. Communicate timelines to resolve issues
- Ensure a Safe, Compliant, and Ethical Work Environment_
- Communicate requirements to applicable team members and external partners
- Oversee execution of mandatory training for direct reports
- Identify and resolve and/or report potential safety, security, and labour issues
- Ensure team adherence to SOX compliance and support audits
- Foster Well-being with consistent endeavour for CX&O efficiency gain from continuous streamlined/improved process.

Minimum Qualifications:

- Bachelor’s degree on biz with proven experience on customer success/operation management role
- 5+ years of experience in customer success or operations management, facing external customers
- Strong analytical and problem-solving skills with strong biz and supply chain acumen
- Business Level English and one more Asian Language (Mandarine, Korean, Japanese or Vietnamise) proficiency.
- Excellent interpersonal and communication skills
- Demonstrated ability to lead high-performing teams

Preferred Qualifications:

- Master’s degree in business administration or related field or equivalent experience
- Experience with supply chain management
- Proven track record of implementing successful customer success strategies
- Familiarity with CRM software and data analysis tools
- Experience with Project Management

**About Micron Technology, Inc.**

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by c