Customer Service Representative

2 weeks ago

Alor Setar, Malaysia PT. Teknologi Perdana Indonesia Full time

We are one of the leading players in the fast-growing e-hailing services industry. Our mission is to provide convenient, reliable, and safe transportation solutions to our customers. With our innovative technology and commitment to excellence, we are reshaping the way people travel in Malaysia.

This job is definitely for you if you are an active communicator and know how to be convincing, can quickly navigate through complex tasks and find non-standard solutions.

**Most of the work will be related to**:

- Participation in promotional campaigns to spread the brand awareness in the city.
- Approaching potential business partners of the company with propose of extensive and fruitful cooperation.
- Work with promoters.
- Processing requests and feedback from users (live chat, outbound calls, face-to-face);
- Tracking the quality of the provided service and handling objections.

**Requirements**:

- SPM/Diploma/Bachelor's degree in any field (**fresh graduates are welcome to apply);**:

- Strong command of English;
- Sales or Customer Service experience will be an advantage;
- Positive attitude, friendly and outgoing personality;
- Excellent interpersonal and problem-solving skills;
- Computer literate (MS Office).

**Benefits**:

- Yearly evaluation and increment;
- Petrol compensation;
- SOCSO and EPF contributions;
- Free online training program from the first day of working;
- Tech-savvy environment: corporate Customer Relationship Management software, corporate messenger, news blog;
- Compact and well equipped office in Tawau, working schedule: 5 days a week, 9am - 6pm**;**:

- Annual leaves & sick leaves;
- Overtime claim;
- Career growth opportunities.

**Salary**: RM2,200.00 - RM2,500.00 per month

Supplemental pay types:

- Overtime pay
- Performance bonus

Application Question(s):

- Required notice period?
- Are you living in Alor Setar?

**Language**:

- English (preferred)

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