Proton Service Advisor

2 weeks ago


Semenyih, Malaysia ProAuto Drive Sdn Bhd Full time

**Responsibilities**:

- Greet customers warmly, schedule service appointments, and collect accurate vehicle information.
- Enhance customer satisfaction by actively listening to their concerns, obtaining necessary approvals for additional repairs, and clearly explaining repair orders and procedures.
- Prepare accurate cost estimates and timelines, and facilitate account settlement upon service completion.
- Monitor repair progress and ensure all vehicles are ready for collection within the promised timeframe.
- Perform thorough quality checks on all vehicles prior to delivery to ensure service excellence.
- Participate in special service campaigns, “Fix-It-Right” programs, and follow-up activities; manage parts back orders and provide regular updates on major repairs.
- Maintain a professional appearance and demonstrate tidy grooming at all times.
- Undertake any additional duties assigned by management or superiors as required.

**Requirements**:

- Minimum qualification: SKM Level II or Diploma in Engineering, or equivalent.
- Fresh graduates are encouraged to apply.
- Remuneration will be based on experience and qualifications.
- Strong communication and interpersonal skills with a professional demeanor.
- Proactive team player with a willingness to learn and a positive attitude.
- Must possess own transport and a valid Class D driving license.
- Proficient in both written and spoken English and Bahasa Malaysia.
- Immediate availability is an added advantage.
- Willing to work at our Beranang branch.

Pay: RM1,700.00 - RM2,200.00 per month

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

Work Location: In person



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