Foreman (Mitsubishi Glenmarie)

Supervise all staff under his charge and to be responsible for the job performed by them.
- Analyze and carry out diagnosis work and inform service advisor on the required repair work.
- Advise job controller on problematic repair work required to be carried out having received customer information.
- Supervise all repair work and assist technician in trouble shooting and performing problem repairs.
- Inform service advisor of delay in repairs and additional repairs / defects.
- Ensure high efficiency and productivity of employees. Analyze reasons for repeat jobs.
- Ensure warranty parts are tagged and arranged orderly.
- Responsible on warranty defective parts disposal and ensure the disposal process are comply with company’s SOP
- Maintain inventory of tools and equipment (in case a tool keeper is not assigned, control, order and maintain adequate inventory of oil, grease. Shop supplies, cleaning equipment and material. Establish and ensure adherence to maintain schedule for service facilities, service shop vehicles and shop equipment
- Responsible to train technician and other workshop personnel
- Establish and monitor on the job training programs for all productive employees and trainees.
- To ensure full utilization of special tools, service equipment and training provided.
- Check and review work in progress and follow up for completion as promised to the customer.
- Arrange all vehicles sent in for repairs / maintenance to the appropriate work bay for work to be carried out.
- Responsible to test drive vehicle immediately upon completion of repairs to determine jobs are done satisfactorily and arrange vehicles to be cleaned (quality control check).
- Determine flat rate time / productive time of problematic repairs as necessary for purpose of technician’s incentive computation
- Responsible on all warranty repair in terms of giving authorization, determination etc to avoid rejection of warranty claim
- Responsible in SOPs, ISO, DOE, Safety & Health and local authorities compliance. Provide excellent customer service and ensure increased in retention rate. Deal with all complaints amicably, manage operating cost, good housekeeping practices and ensure company’s profitability
- Responsible to perform other duties requested by superior.

**Job Types**: Full-time, Permanent

Pay: RM1,700.00 - RM3,900.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Parental leave
- Professional development

Schedule:

- Monday to Friday
- Weekend jobs

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

Work Location: In person