Help Desk Support Specialist

2 days ago

Cyberjaya, Malaysia HECTADATA Sdn Bhd Full time

**Join HECTADATA Sdn Bhd as a Helpdesk Support Specialist**

**Company Overview**: HECTADATA Sdn Bhd is a premier custom enterprise solutions provider, based in Brickfields, Kuala Lumpur. Our technology and platform-agnostic approach make us a preferred partner for government bodies and multinational corporations. Our expertise spans cloud and systems integration, data intelligence, AI and ML solutions, mobile and web app development, PowerApps development, GIS development, digitalization, and cybersecurity services. We are committed to global expansion while maintaining our dedication to people and society through CSR initiatives.

**About the Role**: We are urgently seeking an entry-level Helpdesk Support Specialist for our client in Cyberjaya. This role is ideal for fresh graduates eager to dive into IT support and gain valuable hands-on experience.

**Why Join Us?**
- **Training**: Comprehensive training on software functionality, context, and usage.
- **Support Materials**: Handbook/manual and support materials to assist end users effectively.
- **Career Growth**: Opportunity for professional development and career advancement.
- **Supportive Environment**: Join a dynamic team committed to excellence.
- **Hands-On Experience**: Gain valuable experience in IT support.

**What you will be doing (Key Responsibilities)**:

- **Technical Assistance**: Provide support to users experiencing system issues, assisting with account setup, login problems, and password resets.
- **User Guidance**: Offer guidance on effectively using system features and functionalities.
- **Issue Tracking**: Document and track user-reported issues and resolutions.
- **Collaboration**: Work with technical teams to escalate and resolve complex issues.
- **Knowledge Update**: Stay updated with system updates, upgrades, and changes.
- **Security Compliance**: Ensure compliance with security protocols and data protection regulations.
- **Customer Interaction**: Maintain a positive, customer-oriented attitude in all user interactions, answering incoming calls and addressing inquiries promptly and courteously.
- **Additional Support**: Perform any additional tasks instructed by management to support the help desk's smooth functioning.

**What do we need from you (Job Requirements)**:

- **Educational Background**: Diploma or degree holders with 1 year of help desk support experience are encouraged to apply. Fresh graduates are also welcome.
- **Language Proficiency**: Verbal proficiency in Bahasa Malaysia and English to effectively support end users.
- **Experience**: Prior experience in a help desk or customer service role is advantageous but not mandatory.
- **Work Hours**: Shift-based work schedule with options for two 8-hour shifts.

**Job Type**: Contract
Contract length: 12 months

Pay: RM2,500.00 - RM2,800.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift
- Night shift
- Rotational shift
- Weekend jobs

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- IT Support: 1 year (preferred)

  • Help Desk

    2 weeks ago

    Cyberjaya, Malaysia New York Global Pvt Ltd Full time

    **JOB DESCRIPTION**: **Job title**: Help Desk **Location**: Cyberjaya, Malaysia **Mode**:Permanent **Minimum Job Requirements** **Mandatory - Mandarin Speaking** - Manage and direct team provide better support - Provides technical service-related support for the company - Support team troubleshoot IT technical issues until resolved or escalate to...

  • Service Desk

    2 weeks ago

    Cyberjaya, Malaysia Tentacle Technologies MSC Sdn. Bhd Full time

    **Position: IT Support - L1 Service Desk** **Required**: - 1 - 2 years of experience in supporting enterprise technologies or equivalent - Customer service experience - intermediate knowledge skills of L1 service desk support/ L1 Technical Support - Microsoft Office Apps, Snow ticketing tools - Education Level - Diploma or higher or equivalent experience -...

  • IT Service Desk

    1 week ago

    Cyberjaya, Malaysia Vivcal Technologies Sdn Bhd Full time

    **Position Title : Client Support Officer** **Work Location : Cyberjaya** **Salary offered : Basic up to RM 4,500** **Allowances & working hours : Will be further discussed during the interview** **ORGANIZATIONAL BACKGROUND**: Client Support Officer: Integrated Service Operations position is designed to provide service desk functions to wide variety of...

  • Service Desk Analyst

    1 week ago

    Cyberjaya, Malaysia JOS (MALAYSIA) SDN BHD Full time

    **Responsibilities** - To diagnose and troubleshoot end-users’ problems with various IT tools. - To perform an initial assessment, attempts to resolve or escalate the problem, based on agreed service level. - Log IT requisition/problems for end-users into Ticketing System (Service Now) - Escalate to 2nd level support group when required with detailed...

  • Customer Support Specialist

    1 week ago

    Cyberjaya, Malaysia Tesla Full time

    **What to Expect** Customer Support Specialists are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by electrifying the owner experience for our rapidly growing customer base. Customer Support Specialists are consistently delivering an incredible experience by developing excellent relationships with...

  • IT Service Desk

    1 week ago

    Cyberjaya, Malaysia Vivcal Technologies Sdn Bhd Full time

    **Position Title : Client Support Officer** **Work location : Cyberjaya** **Basic salary offered : Basic up to RM 3,800** **Company : Multinational company - Telecommunication Industry** **Other allowances and working hours : Will be further discussed during the interview** **ORGANIZATIONAL BACKGROUND** Client Support Officer: Integrated Service...

  • Service Desk Support

    4 days ago

    Cyberjaya, Malaysia Kridentia Tech Sdn Bhd Full time

    **Responsibilities**: - Create support tickets in ITSM systems with clear and detailed description, assign with appropriate categorization and priority level - Initiate quick resolution to routine incidents / requests and follow baseline SOP / KB library - Follow up pending tickets and updates ticket status in ITSM systems - Regularly maintain and update...

  • Service Desk Support

    4 days ago

    Cyberjaya, Malaysia Kridentia Tech Sdn Bhd Full time

    **Responsibilities**: - Create support tickets in ITSM systems with clear and detailed description, assign with appropriate categorization and priority level - Initiate quick resolution to routine incidents / requests and follow baseline SOP / KB library - Follow up pending tickets and updates ticket status in ITSM systems - Regularly maintain and update...

  • Technical Service Desk

    2 weeks ago

    Cyberjaya, Malaysia Aisling Consulting Full time

    **JOB DESCRIPTION**: - Ensure service request are escalated to the correct resolver group and prioritize problems assign the proper category in the helpdesk system - Document problems - log all problems and inquiries in the helpdesk system, enter in the ticket detailed description of the problem **Requirements**: - _**Must be Fluent in English**_ -...

  • Front Desk Receptionist

    1 week ago

    Cyberjaya, Malaysia Dua Dewi Services Sdn. Bhd. Full time

    We are looking for a Front Desk Receptionist to act as the first point of contact for customers who visit our store or contact us to learn about our beauty services. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers. **Responsibilities**: - Warmly greet clients, walk them to the proper beauty...