Director of Business Development

4 days ago

Penang, Malaysia Shangri-La Hotels Full time

Shangri-La Rasa Sayang, Penang

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East. Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa.

Shangri-La Rasa Sayang, Penang is one of the most luxurious resorts in Asia and the world. As a premier deluxe resort with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive holiday gateways. We are in search of energetic, vibrant and multi skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the resort. It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Director of Business Development

We are looking for Director of Business Development

As a Director of Business Development, we rely on you to

Driving the hotel's revenue growth and expanding its market presence.

**Strategic Planning and Market Analysis**: Conduct market research and develop business strategies to align with hotel goals and respond to competitor activities.

**Revenue Management**: Collaborate to optimize pricing strategies, develop new revenue streams, and analyze sales performance.

**Sales and Marketing**: Oversee sales team, manage client relationships, and execute marketing campaigns to attract and retain guests.

**Partnerships and Networking**: Establish strategic partnerships and represent the hotel at industry events to increase brand visibility.

**Customer Relationship Management**: Ensure customer satisfaction, analyze feedback for service improvement, and implement loyalty programs.

**Financial Management**: Manage business development budget, monitor financial performance, and report activities to senior management.

**Team Leadership**: Train, mentor the team, and foster a collaborative culture.

**Innovation and Improvement**: Implement new technologies and processes to enhance operations and guest experience.

**Contract Negotiation**: Negotiate favorable contracts with clients and manage existing partnerships with suppliers and agents.

**We are looking for someone who**:
Diploma / Degree holder in Hotel Management, or relevant discipline

Minimum of 7 years related experience in a similar capacity

Excellent communication and interpersonal skills and can work independently under pressure

Always kept up-to-date with latest industry trends and market practices

Communicates and writes with fluency in English (as well as the local language)

Is detail-oriented, creative and has the ability to drive change

Knowledge in handling MICE segment, Government & Corporate segment

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