Payment Support Non Voice

1 week ago


Kuala Lumpur, Malaysia Cognizant Full time

**Educational Requirement**

Bachelor’s/Master’s Degree (Preferable BCom/BBA)

**Relevant Experience and Minimum # of Years**

0-4 Years

**Core Competencies**

PE
- Good written communication skills and comprehension.
- Good on Numerical ability and Logical reasoning.
- Preferably from Finance background, knowledge of terms like accruals, payment cycles etc.
- Maintaining timelines and accuracy in processing.Attention to details and ability to meet deadlines.

**Detailed Role & Responsibilities**
- SLA Compliance: Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets.
- Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team in order to ensure delivery predictability
- Process Compliance: Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan
- Customer Interaction: Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction
- Process Reengineering: Participate in the ideation process and produces the documentation and trains the team on the reengineered process in order to meet client and internal commitments on a continuous basis
- Talent Management (People Management): Supports the TL by training people on process / domain as part of the growth plan in order to ensure high E-Sat
- Knowledge Management: Reviews and validates the inputs from PEs and creates case studies/FAQs in order to capture tacit knowledge.



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