Payment Support Non Voice
1 week ago
**Educational Requirement**
Bachelor’s/Master’s Degree (Preferable BCom/BBA)
**Relevant Experience and Minimum # of Years**
0-4 Years
**Core Competencies**
PE
- Good written communication skills and comprehension.
- Good on Numerical ability and Logical reasoning.
- Preferably from Finance background, knowledge of terms like accruals, payment cycles etc.
- Maintaining timelines and accuracy in processing.Attention to details and ability to meet deadlines.
**Detailed Role & Responsibilities**
- SLA Compliance: Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets.
- Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team in order to ensure delivery predictability
- Process Compliance: Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan
- Customer Interaction: Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction
- Process Reengineering: Participate in the ideation process and produces the documentation and trains the team on the reengineered process in order to meet client and internal commitments on a continuous basis
- Talent Management (People Management): Supports the TL by training people on process / domain as part of the growth plan in order to ensure high E-Sat
- Knowledge Management: Reviews and validates the inputs from PEs and creates case studies/FAQs in order to capture tacit knowledge.
-
Customer Service Support
1 week ago
Kuala Lumpur, Malaysia Mango Global Full timePosition: Customer Service(Mandarin) - Employment Type: Permanent **Vacancies**: **Customer Service Support - Voice (Telco) - 25 August, KL Sentral** - Shifts: in between 8 am to 11 pm (8 hours per day and 5 days a week) - Salary: 4,000 - 4,500 + 300 KPI Allowance - Fluent in both Mandarin and English (spoken and written) **Chat Support - Non Voice (Social...
-
Customer Support
9 hours ago
Kuala Lumpur, Malaysia Cognizant Full time**Key Responsibilities**: - Handle customer inquiries and resolve issues with empathy and a customer-centric approach. - Utilize basic Excel skills to manage and analyze data related to customer accounts. - Assist with accounts payable processes, ensuring accuracy and timeliness. - Maintain detailed and organized records of customer interactions and...
-
Content Moderator Japanese Speaker【non-voice】
2 weeks ago
Kuala Lumpur, Malaysia Mindpec Solutions Full time_**Content Moderator 【Non Voice】- Japanese Speaker**_ **Roles & Responsibilities** CRM - Content Review Management Kuala Lumpur Reviewing Online Videos//Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material Reviewing/updating contents on a popular social media...
-
Content Moderator Japanese Speaker【non-voice】
9 hours ago
Kuala Lumpur, Malaysia Mindpec Solutions Full time_**Content Moderator 【Non Voice】- Japanese Speaker**_ **Roles & Responsibilities** CRM - Content Review Management Kuala Lumpur Reviewing Online Videos//Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material Reviewing/updating contents on a popular social media...
-
Mandarin Speaker
2 days ago
Kuala Lumpur, Malaysia Mango Global Full timeWe are hiring **KYC (Know Your Customer) Executives** for a **non-calling, back-end role**. The position involves reviewing and verifying customer documents and ensuring compliance with regulatory standards. No phone interaction is required—this is strictly a **back-office role**. Pay: RM4,500.00 - RM5,200.00 per month **Benefits**: - Health insurance -...
-
Bangsar, Kuala Lumpur, Malaysia PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd Full time 1,500 - 2,500 per yearPosition: EXECUTIVE SERVICE CONSULTANT (Inbound calls/Non Voice)Work location: Bangsar/Kuala LumpurCompany Background: BankingSalary: up to RM 2,500 ** Normal Working Hours**Malaysian Citizen Only**Able to start work immediately Requirements:1. Minimum Diploma or degree in Business/Management/insurance or related field2. Communication Skills: Ability to...
-
Japan Commercial
2 weeks ago
Kuala Lumpur, Malaysia American Express Full timeJapan Commercial & BTA Analyst (Non-Voice) **You Lead the Way. We've Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here,...
-
Non Voice
2 days ago
Kuala Lumpur, Malaysia Brandt International Sdn.Bhd Full time**Responsibilities** - To promote and sell products to customers. - Handle daily closing procedures, store administration duties, and perform according to the required standards. **Qualifications / Requirements** - Able to work independently. - Have a retail/sales experienced - Enjoy doing sales. and meeting new people. - Energetic, pleasant-looking, &...
-
Global Dispute Analyst
1 week ago
Kuala Lumpur, Malaysia American Express Full timeGlobal Dispute Analyst (Issuer/Acquirer - Non Voice) **You Lead the Way. We've Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other....
-
Voice Support Customer Service
9 hours ago
Kuala Lumpur, Malaysia Language Talent Solution Full timePosition: Voice Support Customer Service - Korean Speaker Location: Kuala Lumpur, Malaysia Working hours: Monday - Friday, 8AM - 5PM **Salary**: RM 8,500 - RM 9,000 (total package) **Job Description**: Inbound service and sales calls, digital chat and social media enquiries regarding but not limited to: - Ticket bookings; - Ticket changes; - Disrupt...