Customer Relation Executive
15 hours ago
a) Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership.
b) Coordinate and record customer's appointment booking and plot the capacity planning to ensure smooth flow of operations in Service Department.
c) Conduct Post Service Follow Up with customers to measure customer satisfaction for improvement activities.
d) Handle customer's concern (Voice of Customer), analyze root cause and propose improvement activities.
e) Ensure all customers' voice is promptly reported to the Management.
f) Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through Customer Relation Management System.
g) Ensure customer database is updated in timely manner and protected at all times through constant monitoring.
h) To ensure compliance to customer data utilization by Dealer Management and Proton.
i) Continuously strive to develop and maintain good rapport with customer towards achieving high customer satisfaction.
j) Conduct invitation, record customer's appointment and coordinate parts ordering for Product Update (PUD).
k) Perform any other duties as may be specified by the Company from time to time.
**Requirement**:
a) Minimum SPM/Certification/Diploma in any field of study.
c) Cheerful and smiley face always.
d) Good communication and interpersonal skills.
e) Language required: English & Bahasa Malaysia.
**Benefits**:
a) Annual Bonus
b) Increment
c) Medical Benefits
**Location**:
**Proton Aapico Motor Sdn. Bhd. Chan Sow Lin 4S Centre**
188, Jln Sungai Besi, Chan Sow Lin, 57100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Pay: RM1,800.00 - RM2,800.00 per month
**Benefits**:
- Additional leave
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- Do you have any experience in automotive industry?
- Do you have customer service related experience?
- What is your current & expected salary?
Work Location: In person
-
Petronas Station
3 days ago
Sungai Besi, Malaysia Cxl executive Full time_**JOB REQUIREMENTS**:_ - Willing to work as follows: - Monday to Sunday ( rotational basis 1 day off ) - Shift: 7:00 AM - 3:00 PM | 3:00 PM - 11:00 PM | 11:00 PM - 7:00 AM - Malaysian Citizens only - Fit for work - ______________________________________________ - _Boleh bekerja secara syif:_ - Isnin hingga Ahad (kerja secara syif, 1 hari cuti)_ - Syif:...
-
Customer Service Executive
4 days ago
Sungai Besi, Malaysia GC Oneuniventure Sdn Bhd Full time**Requirements**: - Minimum 1 year of working experience as customer service executive - Fresh Graduates with internship experience will also be considered. - Basic proficiency in Microsoft Outlook, PowerPoint, Excel, Word Skill Required: self-motivated, ambitious personality and strong drive, fast learner, matured thinking, responsible, and good team...
-
Customer Service Executive
1 week ago
Sungai Besi, Malaysia AAPICO MOTORS SDN BHD (CHAN SOW LIN) Full timea) Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership. b) Coordinate and record customer's appointment booking and plot the capacity planning to ensure smooth flow of operations in Service Department. c) Conduct Post Service Follow Up with customers to measure customer satisfaction for...
-
Customer Service Internship
4 days ago
Sungai Besi, Malaysia KK Group of Companies Full time**Responsibilities**: - Assists in customer’s inquiries/complaints. - Acknowledging and resolving customer complaints. - Assist in following up to ensure that appropriate actions were taken on customer’s requests. - Ensure customer satisfaction and provide professional customer support. - Maintaining positive and professional attitude toward customers...
-
Customer Experience Intern
1 week ago
Sungai Besi, Malaysia SOLS Energy Sdn Bhd. Full time**ABOUT US** SOLS Energy is a solar energy provider and #madetoimpact organization. We help people equip their homes and small businesses with sustainable energy solutions so they can save money while saving the planet. We are involved in every stage of the process from designing and installing solar solutions to providing customers with financing...
-
E-commerce Customer Support
1 week ago
Sungai Besi, Malaysia Pink Apparel Sdn Bhd Full time**JOB DESCRIPTION** - Resolve customer complaints and issues in a timely and effective manner. - Escalate complex issues to the appropriate team or supervisor when necessary. - Keep detailed records of customer interactions and transactions. - Provide customers with product information, recommendations, and other relevant information. - Help customers to...
-
Sales Executive
2 weeks ago
Sungai Besi, Malaysia Sannis Frozen Product (M) Sdn Bhd Full time**Key Responsibilities** **Sales & Business Development** - Identify, prospect, and secure new clients to expand the company’s market presence. - Maintain and grow relationships with existing customers to ensure repeat business. - Prepare and deliver sales presentations, proposals, and quotations. - Negotiate contracts, terms, and pricing with...
-
Business Admin Executive
3 days ago
Sungai Besi, Malaysia Origin Bulk Store Full timeAre you a detail-oriented professional with a passion for optimizing operations and enhancing organizational efficiency? We’re looking for a Business Administration Executive to join our dynamic team and play a crucial role in driving our success. If you thrive in a fast-paced environment and are committed to making a meaningful impact, we want to hear...
-
Customer Relationship Executive
2 weeks ago
Sungai Besi, Malaysia Kunkwan Sdn Bhd Full time**Job Scope (We provide leads!)**: - Contact and follow up with potential investors (students, working adults, partners, We provide leads). - Arrange appointments for sharing sessions with our General Manager. - Accompany GM for physical events, expos, and meetups. - Update CRM system for lead tracking and follow-ups. - Help prepare presentation documents...
-
Usecar Sales
1 week ago
Sungai Besi, Malaysia infinity world Full timewe're rapidly growing use car dealership dedicated to delivering trust worthy, efficient service to customer. with increasing demand and expansion in operation, we are looking for passionate, drive and ambitious SALE EXECUTIVE in join our growing team. KEY RESPONSIBILITIES: - Handle end to end sales process - actively manage lead and follow up with customer...