Team Lead

6 days ago

Kuala Lumpur, Malaysia Marsh McLennan Full time

**Kuala LumpurShared Services Operations Office **in
**Q Sentral**:
**Team Leader - Contact Centre**

**What can you expect**
- Be a part of a regional operational shared service center
- Interact diverse colleagues and stakeholders from various line of business within MMC

**What is in it for you**
- Career Development and Training Opportunities
- Explore opportunities to work on regional and global projects
- Conducive Smart Office work environment

**We will count on you to**:

- Resolve client's enquiries efficiently by liaising with internal & external clients.
- Manage claims status, claims dispute, enrolment process, program details and all account management tasks
- Provide administrative support including policy maintenance, premium reconciliation, member's enrolment, claims audit etc.
- Update logs promptly, accurately and efficiently including preparing reports when/where required.

**What you need to have**:

- A Bachelor's Degree in any field
- 3-5 years **experience in a Contact Centre role**:

- ** Experience in Contact Centre QC/QA is encouraged to apply**:

- Proficient in MS Office (Pivot Table, Excel Formulas and Words)
- Ability to understand, speak** Cantonese, read and write Chinese **is required
- ** Computer literate with some computer troubleshooting skills** to assist customers with any technical issues
- Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone

**What makes you stand out**:

- Experience supporting shared service operation for China or Hong Kong region
- Experience supporting Shared Service Contact Centre is an advantage
- Ability to systematically manage and retrieve data
- Strong analytical skills and detail-oriented to comprehend and summarize appropriate information
- Excellent coordination and listening skill and be able to ask probing questions to understand concerns

(NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching$17 billion,Marsh & McLennanhelps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.advises individual and commercial clients of all s on insurance broking and innovative risk management solutions.develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities.delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce.serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit, follow us onand Twitteror subscribe to.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

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