Change & Engagement Manager

Job ID: 28630

Location: Bukit Jalil KL, MY

Area of interest: Technology

Job type: Regular Employee

Work style: Office Working

Opening date: 26 May 2025

**Job Summary**
- Standard Chartered’s diverse footprint across 63 of the fastest growing markets in Asia, Africa, and the Middle East creates unique opportunities for passionate, motivated, and highly skilled people who want to make a difference. We are changing the way people think about banking. We are changing the way we do business - becoming the digital bank with a human touch. This is your opportunity to be part of a growth story in an industry that is reimagining how customers are getting better, faster experiences and convenience through digital technology. Our ICS Portfolio Strategy and Transformation team develops the platforms, drives the processes, and builds partnerships on behalf of ICS. We thrive on providing solutions to complex issues, devoting time and energy to designing and delivering new and innovative solutions, and all in an environment that demands being risk-aware, not risk-averse. ICS chooses progress over perfection and aims to always participate with a constructive purpose. The team makes an impact wherever they are based, be it in our offices around the world, our Global Business Solution centres in China, India, Malaysia, and Poland, or even from our home.- If tackling complex challenges excites you, then join our ICS Portfolio Strategy and Transformation team where you will get to collaborate and work on solutions across business and functions to drive the transformation and deliver better experiences to our customers. We constantly strive to reduce time-to-market and streamline our processes. We follow agile methodology and work to embed an improvement habit across the Bank.- Now you have an opportunity to make a meaningful impact with a diverse and passionate team of creators, innovators, and achievers. With us, you’ll learn, be inspired, and make an impact every day. The success of our work hinges on how we use the unique diversity of our people to realise the effects we seek to achieve: Always on. Always safe. Always Simple.

**Key Responsibilities**-
**Skills and Experience**

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Collaborate with the team and wider ICS function to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

**Key stakeholders**
ICS Leadership Team, ICS Protect Management Team, ICS CISOs, Country Technology Management, CIOs, ICS Enablement and Delivery Team partners (Chief Scrum Masters, Chief Product Owners), ICS Champions, TTO Design Excellence, PST Leadership Team, EUS/WPS, and CABM.**Other Responsibilities**
You will be responsible for:

- Managing the delivery of our stakeholder engagement strategy, including supporting the planning and execution of regular stakeholder briefing calls and updates, creating and editing stakeholder communications, and maintaining the stakeholder SharePoint site.
- Supporting our team of certified change managers with the roll out of key ICS initiatives through the development and delivery of engagement and change communication strategic plans as required.
- Assisting the wider ICS MT in their people engagement agenda across ICS through the development and delivery of campaigns, events, and communications as required.
- Providing engagement and communication support for ICS’s four strategic pillars as well as supporting the delivery of ICS town halls, Career Connect sessions, year-end achievements videos, seasons greetings, and MyVoice results.
- To oversee and maintain an ICS-wide events and communications calendar to ensure a coordinated approach to engagement, spot potential clashes, and avoid ‘spamming’ our audiences.
- Helping to identify centres of excellence across the Bank and leveraging their expertise in the production and dissemination of training, templates, and tools to help embed relevant best practices for stakeholder engagement and change communications across ICS.

**Qualifications**
- Recognised certification and qualifications in communications are desirable but not essential.
- Expertise in business communications and time management
- Excellent stakeholder management
- Experience in change management & transformation will be an added advantage
- Experience in content writing is essential.

**About Standard Chartered**
- We're an international ba