My - Content Specialist

Greetings from ADP **ADP is hiring Content Specialist for Malaysia.** Are you all about the follow up and follow through that helps you and your clients achieve serious results? Do you derive joy out of helping others uncover creative solutions to complex problems? Are you looking for a culture where you can bring your passions, put your unique skills to use, and learn as much as possible? If this sounds like you, then #HelloWork This is just the opportunity you've been waiting for. **First things first**: We believe people make great companies, not the other way around. Our people make all the difference in cultivating a down-to-earth culture where ideas are welcomed, and innovation is encouraged. The result? We're changing the world of work with our payroll solutions that help companies of all s focus less on work and more on success. **Your role**: You will work as an integral part of our Global View Business Excellence team to author and edit content adhering to ADP's authoring standards while also being an advocate for the client and associate experience. In this role you will meet the information needs of our clients and associates by producing accurate, concise, and usable content, including business processes, how to articles, troubleshooting guides, overviews, online help, and others. You will utilize authoring tools, a component content management system, and work closely with business partners, content developers, IT partners, UX teams, project teams, training teams, and others to ensure high-quality deliverables. **What you'll do**: - Create/edit/manage content for GlobalView. - Use knowledge management key metrics to drive improvements in content presentation to associates. - Assess and align business content to enterprise content model. - Conduct detailed analysis of user content needs, develop requirements, and estimates for deliverables, partnering with product owners and other stakeholders in the process. - Partner with Subject Matter Experts to obtain information and content validation. - Report progress of content deliverables to stakeholders and adhere to timelines. - Demonstrates domain, tool, and authoring expertise and can provide informal mentoring to colleagues. - Demonstrate authoring expertise and provide informal mentoring to colleagues when need arises. - Collaborate with content owners to validate knowledge and foster content reuse. - Act as an expert regarding authoring technology and content development. - Perform other content related duties as assigned. **Qualifications you'll need**: **Experience**: - Understanding of knowledge/content management best practices and content lifecycle management - Understanding of knowledge management systems, search engine optimization (SEO) and taxonomy - Strong knowledge in structured based authoring and information typing - Experience in knowledge management/content development/technical writing - Familiarity with one or more of the industry standard style guides (The Chicago Manual of Style, Associated Press Stylebook, The Elements of Style) - Ability to manage content deliverable schedules - Knowledge of DITA, XML, component content management systems a plus - Strong communication & collaboration skills - Strong writing skills (must provide examples) - Self-starter and ability to multi-task **ADP in a nutshell**: ADP partners with organizations across the Asia-Pacific region by offering highly-configurable Payroll Managed Service and Statutory Compliance solutions. ADP carries with it 70 years of expertise and 58,000 employees worldwide. We believe in Powerful Technology + Real People = Awesome Results. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by DiversityInc® as one of the "Top 50 Companies for Diversity," ADP powers the working world with hire-to-retire solutions. Whether it's a small business on Main Street or a global enterprise, our leading solutions and expert guidance help over 740,000 clients around the globe reduce costs, stay compliant, and unlock their people's potential. Less paperwork. More teamwork. **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regar