Order to Cash Manager

Location: Mid Valley

**Overview of The Role**

This position is accountable for the successful delivery of Order to Cash services for SMVIP affiliate, in accordance to the defined SLAs/KPIs. To ensure both the processes are in comply to Group policies and procedures, and local statutory requirement. Support and drive continuous improvement/automation.
- Responsible for the quality, accuracy and timely delivery of Order to Cash services in accordance to the defined SLAs/KPIs.
- Ensure O2C processes are in compliance with company policy, accounting standard and local statutory requirements through
- Adhered to the Corporate financial policies
- Support and maintain an effective internal control system
- Coordinate the SOX documentation and ensure full compliance with SOX when required
- Oversee the yearly and periodic external and internal audit and ensure there is no material adjustment due to non-compliance of accounting principles.
- Coach and guide the juniors and be the representative, in the absence of Senior Manager
- Respond to all inquiries in a timely and accurate manner. Ensure that the Finance and Accounting Department is rendering an effective service to internal and external clients.
- Support the business units in new business model implementation and new brand integration, i.e. to provide guidance on accounting treatment, process control and UAT system testing.
- Identify and implement process improvement/automation for improve process efficiencies.
- Implement business change in accordance with plans.
- Provide back up support within the team. Be part of maintaining a motivating workplace and safe working environment for all team and department colleagues.
- Maintain and ensure process workflow and documentation are up to date to the current processes.
- Provide guidance and support for customer and material master data maintenance to outsource vendors and identify opportunities to align and standardize the process
- Support to establish service mindset culture.
- Responsible for managing the debt collection process with customers on overdue payments, negotiating payment plans, and taking appropriate actions to recover outstanding debts
- Conduct operational reviews with all stakeholders with support of Finance Director on site
- Managing BPO vendor relationship, handle query resolution and foster collaborative working relationship.
- Responsible for standardizing OTC process across Region, with support from the OTC GPO.
- Manage training and development needs of staff within the OTC tower.
- Monitor the credit status of the retailers and perform credit review with FDs
- Responsible for Master data update for NEW and existing brands
- Manage and lead the OTC team

**Job Requirement**
- Technically strong in Order to Cash (O2C) and Retail Accounting (including Online) process and capable to manage the end to end process independently
- 2 to 3 years of coaching and guidance skill
- Good Internal Customer Focus
- Strong verbal and written communication skills
- Positive and willing to learn attitude
- Prior experience in SAP, case management tool, and Microsoft office knowledge including excel, power point will be a strong advantage
- Prior retail industry or FMCG experience would be valuable
- Prior experience in working in captive share service center will be an added value
- High degree of problem-solving skills
- Attend to the details
- Ability to work independently

**Job Types**: Full-time, Permanent

Pay: RM9,000.00 - RM10,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Parental leave
- Professional development
- Vision insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Performance bonus

Application Question(s):

- How many years of experience in Retail/FMCG industry?
- Do you have experience in Share Service Center? How many years?
- What is your expected salary?
- How long is your notice period?

**Experience**:

- Order To Cash: 3 years (required)
- Retail Accounting: 3 years (required)
- SAP: 3 years (required)