Customer Relationship Management Executive

5 days ago

Kuala Lumpur, Malaysia Bright Alliance Sdn Bhd Full time

**Role & Responsibilities;**

Assist to effectively manage customer relationships and in developing and executing strategies that improve customer engagement and retention, increase sales, and enhance the overall customer experience.

**Job scope;**
- Assist in developing and executing the overall CRM strategy for the company.Yearly planning.
- **Data Management**
- Manage customer data, ensuring that it is accurate and up-to-date in the CRM system.
- Manage members contact information, purchase history & behaviour, warranty and preferences.
- Segment customers based on their demographics, purchasing behavior, and travel preferences, which could be used to personalize marketing and communication efforts.
- **Report & Analysis**
- Create and maintain reports that analyze customer data and provide insights to the CRM team.
- Analyze sales data to identify trends, such as popular product lines or peak travel seasons, which could inform future marketing and sales strategies (refer to No.1 - CRM planning)
- Analyse data to ensure promotional /marketing campaign effectiveness.
- **Customer Service**
- Provide high quality & support to customers, answering their queries and resolving any issues they may have.
- Provide excellent customer service by addressing their complaints in a timely and effective manner.
- Improve member satisfaction.
- **Feedback collection**
- Collect feedback from customer/member through surveys or other means to identify areas for improvement and to understand customer satisfaction levels. This information can be used to improve product offerings and customer service.
- **Communication and Campaigns**
- Plan and execute “marketing” campaigns that are targeted at specific customer/member segments and also specific seasonal campaign/Event plan needed.
- **Loyalty Programs**
- Assist in the design and implementation of loyalty programs to reward and retain customers, such as offering discounts, free luggage, free gift with repeat purchases & more.
- Explore a possibility of collaborating with others companies, partnership to lets members to enjoy others benefit as part of their loyalty program rewards.
- Any other adhoc projects assigned.

**Requirement And Qualifications;**
- Minimum 2 years of relevant / CRM Management & Marketing experience (customer retention/loyalty)
- Good communication skills (Prefer to be able to speak in mandarin, english & malay)

  • Customer Relationship Executive

    2 weeks ago

    Kuala Lumpur, Malaysia The Elite Elevators SDN BHD Full time

    We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical...

  • Relationship Manager

    1 week ago

    Kuala Lumpur, Malaysia GENO Management Solutions Full time

    **Position : Key Account Manager/Relationship Manager** **Salary Range : up to RM7000** **Location : KL Eco City, Kuala Lumpur (near LRT Abdullah Hukum station)** **Working Hours : 10am - 7pm (Monday to Friday)** **Job Scope**: - Serve as the point of contact between Company and Wellness Advocates leaders. - Collaborate with internal departments to...

  • Priority Banking Relationship Manager

    24 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BTI Executive Search Full time

    Job Title:Priority Banking Relationship ManagerPortfolio:Wealth ManagementLocation:Malaysia (Multiple Locations)Job Type:Full TimeJob Description:As a Relationship Manager, you will play a pivotal role in managing and growing the bank's High Net-Worth (HNW) & Ultra High Net-Worth (UHNW) customer base. You will be responsible for acquiring, retaining, and...

  • Customer Relationship Manager

    2 weeks ago

    Kuala Lumpur, Malaysia 3D4Kids Pte Ltd Full time

    3D4Kids Pte. Ltd., a global edutech company, is seeking a Customer Relationship Manager to join our Global Market Growth team! In the role of Customer Relationship Manager, you are responsible to seek new relationship with potential operators or stake holders in kindergarten or primary school education. We provide a total digitalization solution for...

  • Customer Relationship Executive

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia THE ELITE ELEVATORS SDN. BHD. Full time 40,000 - 60,000 per year

    Designation: Customer Relationship ExecutiveNotice Period: Immediate joinerPreferred language: English, Malay & MandarinLocation: Kuala LumpurRoles and Responsibilities:• Building and maintaining relationships with clients and key personnel• Contact clients via calls, emails, or meetings to ensure they are satisfied withpurchased products/services•...

  • Customer Relationship Executive

    1 week ago

    Kuala Lumpur, Malaysia Hiredly Full time

    As a Customer Relationship Executive, your primary objective is to drive our organization's commitment to providing exceptional 7-star service and solutions throughout the entire customer journey. We are seeking an innovative individual who can think outside the box and elevate the customer experience at Hiredly from great to excellent. **Key...

  • Customer Relationship Executive

    2 weeks ago

    Kuala Lumpur, Malaysia Hosnee Printing Sdn Bhd Full time

    We're looking for a Customer Relationship Executive to enhance our client connections and drive satisfaction. If you're passionate about people, have excellent communication skills, and thrive in a dynamic environment, we want to hear from you! **Location**: [ Jalan Brunei Pudu) **Type**: [Full-time) Pay: From RM2,000.00 per month **Benefits**: -...

  • Customer Relationship Manager

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Alliance Bank Malaysia Berhad Full time 60,000 - 120,000 per year

    Sales and Service ManagementFocus on excellent personalized service to PB customers by attending to PB customers various banking transaction needs while resolving problems/complaints within specified TATActively identify and pursue sales opportunities by:Expanding and growing new customer base & New Investment Account through referrals from existing PB...

  • Customer Relationship Manager

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Two95 International Inc. Full time 48,000 - 96,000 per year

    Hiring immediately for a reputed BANK @ KLCANDIDATE MUST POSSES - compulsory licenses - IPPC, FIMM, PCE, CEILLI, TBE, etc.Key Responsibilities:Acquire and manage customer relationships by providing financial planning advice in a sales oriented environment. Manage customer relationships to increase share of wallet under the "Farmer" concept. Provide...

  • Customer Relationship Management Executive

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MHA Consultancy Services Sdn Bhd Full time 40,000 - 60,000 per year

    Job ResponsibilityManage customer communication mainly via chat messaging, with occasional phone calls.Provide customers with accurate and up-to-date exchange rate information.Build and maintain strong relationships with clients to encourage repeat business and trust.Negotiate exchange rates with customers and obtain agreement before passing instructions to...