Executive, Virtual Banking

1 day ago


Kuala Lumpur, Malaysia Affin Bank Full time

Executive, Virtual Banking

**Create your future with Affin You too can make a difference.**

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too.

**JOB PURPOSE**

To handle customer interaction from various channels pertaining to product and services, resolving them within the standards set.

**KEY RESPONSIBILITIES**
- Handle inbound telephone interaction for Conventional and Islamic Bank customers.
- Provide correct information and resolve problem efficiently within time frame.
- To avoid repeated mistake and to ensure that the Customer Experience delivered at the highest quality.
- Inquiry and request must be raise using case management with minimum error, within required timeline and customer information are protected.
- Handling Customer Complaints
- Complete daily logs/reports for reporting
- Undertake and administrative task delegated by Team Leader/Supervisor.
- Exercise sound credit, customer service in accordance with the Bank objective, policies and guidelines.

**SKILLS/KNOWLEDGE**
- Bachelor's Degree in any field (fresh) or SPM/Diploma holder with experience.
- Possess working experience in Financial Services Industry or Contact Centre is an added advantage.
- Good communication skills in English and Bahasa Malaysia.
- Ability to converse in Mandarin or Cantonese is an advantage.
- Possess the basic knowledge of financial products and services.
- Pleasant personality with a positive attitude.
- Interpersonal skills in handling / attending to customer's complaint at point of contact.
- General knowledge in complaint management, banking policies and regulations.
- Customer centric and a strong team player.
- Must be able to work in Menara Glomac, Kelana Jaya.

Job ID JR101153



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