Telephone Operator

4 days ago

Bangsar, Malaysia Wyndham Grand Bangsar Kuala Lumpur Full time

**Job Purpose**
This position is responsible for performing all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.
**Reporting Lines**Key Interactions**
**Internally**
- Catering Sales
- Engineering
- Finance
- F&B
- Housekeeping
- IT
- Kitchen
- Purchasing
- Reservations
- Sales & Marketing
- Security
- Talent & Culture

**Externally**
- Guests
- Visitors
- Suppliers
- Vendors

**Primary Responsibilities**
**Operation**
- Process all incoming and outgoing calls accurately and courteously
- Ensure smooth internal telecommunication as per Hotel Standards
- Record and control wake-up calls accurately
- Assist guests with international calls and directory queries. Address guests by name whenever possible
- Bill call costs
- Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
- Page staff member when requested
- Abide by principles of guest privacy
- Be aware of local telephone listings and frequently dialed numbers
- Advise defects on switchboard equipment to Supervisor
- Maintain a clean work environment

**Other Responsibilities**
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
- Be fully conversant with hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Report for duty on time wearing clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel

him
**Main Complexity/Critical issues in the Job**
Maintain highest standards and quality of services in Telecommunications operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.
**Span of Control**
**Nature**

**Amount**

Budget responsibilities

Not Applicable

Revenue responsibilities

Not Applicable

Headcount

Not Applicable
**Profile**
**Knowledge and Experience**
- Secondary / High school education
- Minimum 1 year of relevant experience
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage

**Competencies**
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times

**Benefits**:

- Health insurance
- Parental leave

Schedule:

- Rotational shift

Ability to commute/relocate:

- Bangsar: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Basic Local languages (English & Bahasa) (required)

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