Customer Support Assistant

2 weeks ago

Subang Jaya, Malaysia Merchantrade Asia Sdn Bhd Full time

**Responsibilities**:

- Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you);
- Attending to walk-in customers and phone inquiries and complaints in the branch;
- Opening and maintaining customer accounts for all products & services;
- Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP);
- Carry out Customer Support Executive tasks including transaction approval, verification of customer’s details in the system;
- Provide after-sales customer service and public relations support;
- General Knowledge of Money Service Business: Rate setting, Forex calculation, Awareness of counterfeit, Knowing the validity of currency, Conduct Daily Currency Balance, Generate Currency Balance Report;
- Calculate daily transactions and ensure it tallies with the system;
- Calculate the balance of cash and foreign banknote and coins & ensure that cash in the drawer at the end of each shift tallies with the report;
- Support Branch Operations and Administration Tasks
- Ensure proper filing of transaction slips, report manuals and procedures for audit purposes for all products;
- Verify daily end day closing checklist report.

**Requirements**:

- Minimum SPM or Diploma in any field
- Good command of English and Bahasa Malaysia in both verbal and written
- Fresh graduates are encourage to apply
- Willing to work on weekends / PH

**Salary**: From RM1,700.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Holidays
- Weekend jobs

Supplemental pay types:

- Overtime pay

  • Customer Support

    3 days ago

    Subang Jaya, Selangor, Malaysia Asiapactalents Sdn Bhd Full time 48,000 - 51,600 per year

    Location: Subang UOAWorking Hours: 1.30pm – 10.30pmWorking Days: 5 Working Days (2 Days Off)Job Summary:Responsible for handling customer inquiries and support related to digital banking services. Must be able to communicate effectively in both English and Mandarin, providing accurate and timely assistance to customers.Requirements:Fluent in English and...

  • External Service Provider with English and

    5 days ago

    Subang Jaya, Malaysia SDZ Support Company Full time

    SDZ SUPPORT TECHNOLOGIES AND SERVICES LTD is an international company that provides Customer Support Services to reputable financial firms. One of our biggest clients is IQ OPTION (IQ Option is an international IT company operating in the fintech industry that developed one of the world's best trading platforms for financial instruments). Now we are looking...

  • Customer Support Analyst

    3 days ago

    Subang Jaya, Selangor, Malaysia ZOM-IN Full time 3,200 - 4,800 per year

    Responsibilities:Provide real-time customer support across multiple channels (voice, live chat, email, social media) for L1 and L2 enquiries.Assist customers in using the Bank's mobile application and resolve issues in line with SOPs and resolution protocols.Escalate issues to relevant internal/external teams when necessary for resolution.Achieve individual...

  • Customer Support

    3 days ago

    Subang Jaya, Malaysia AsiaPacTalents Sdn Bhd Full time

    **Location**: Subang UOA **Working Hours**: 1.30pm - 10.30pm **Working Days**: 5 Working Days (2 Days Off) **Job Summary**: Responsible for handling customer inquiries and support related to digital banking services. Must be able to communicate effectively in both English and Mandarin, providing accurate and timely assistance to...

  • Customer Support

    1 day ago

    Subang Jaya, Selangor, Malaysia IT Business Solutions Sdn Bhd Full time 30,000 - 40,000 per year

    RM2500 for basicAllowances : transport allowance, language allowance, shift allowance, and incentive= Total RM3000-RM3500You are: (personality/competencies, etc.)§ Able to work shift till 10 pm, including weekends & public holidays.§ Results oriented with the ability to set, meet, and exceed targets; possess sense of urgency & persistency until goals are...

  • Customer Support

    1 day ago

    Subang Jaya, Selangor, Malaysia IT Business Solutions Sdn Bhd Full time 24,000 - 42,000 per year

    RM2500 for basicAllowances : transport allowance, language allowance, shift allowance, and incentive= Total RM3000-RM3500You are: (personality/competencies, etc.)§ Able to work shift till 10 pm, including weekends & public holidays.§ Results oriented with the ability to set, meet, and exceed targets; possess sense of urgency & persistency until goals are...

  • Customer Support Representative

    3 days ago

    Subang Jaya, Malaysia element14 Pte Ltd Full time

    **Job Summary**: **Principal Responsibilities**: - Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers. - Identifies, investigates, and participates in opportunities to improve processes and procedures, to...

  • Customer Support Representative

    1 day ago

    Subang Jaya, Selangor, Malaysia ELEMENT14 PTE LTD Full time

    Job Summary:Responds to customer inquiries via calls, chats, and emails, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.Principal Responsibilities:Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such...

  • Customer Support

    3 days ago

    Subang Jaya, Malaysia Dover Corporation Full time

    At SWEP, we believe our future rest on give more energy than we take - to our planet and to our people. As the world´s leading supplier of efficient heat transfer technology, we are driving the conversion to sustainable energy usage in heat transfer. We are dedicated to constantly creating more from less energy, material, and space. For us at SWEP, it's...

  • Customer Support

    3 days ago

    Subang Jaya, Malaysia SWEP Full time

    At SWEP, we believe our future rest on give more energy than we take - to our planet and to our people. As the world´s leading supplier of efficient heat transfer technology, we are driving the conversion to sustainable energy usage in heat transfer. We are dedicated to constantly creating more from less energy, material, and space. For us at SWEP, it's...