Executive, Customer Happiness

Key **Responsibilities**: - Have a natural affinity to solve guests’ concerns, provide resolution with complete empathy and ownership. - Able to identify opportunities to upsell or cross-sell through social interactions & generate revenue. - Able to quickly identify the root cause issues, address it with the concerned / dept and also raise it for process...

To plan and execute social media content and schedule for a wide range of content forms, including video, text, still imagery, animation, live action and other content forms that best utilize the technology available on any given social media/digital platform. - To manage execution of our social media content across the different channels, including but not...

Determine if guest is entitled to refund based on the company’s terms and conditions and guidelines. - To communicate with guest and internal departments for refund related requests. - Executing pre-refund processes to support Finance Department. - Process correct amount (blue amount) by deleting flight, reverse fee, update comment in both SkySpeed and CSM...

**Location**: Sepang **Working hours**: 12 Hours shift work (8pm - 8am) Shift pattern 2 on 2 off - Help program to recover any AOG requirement. - Handle customer's demand for aircraft spares part and enquiries. - Follow up/Execute on delivery schedule on the exchange or purchase of components. - Prepare packing list for delivering of units to customer. -...

**Job Number** 24032228 **Job Category** Food and Beverage & Culinary **Location** Putrajaya Marriott Hotel, IOI Resort City, Sepang Utara, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Responsible for all on-site details for executing group events, develop and...

**Additional Information** **Job Number**24218213 **Job Category**Sales & Marketing **Location**Putrajaya Marriott Hotel, IOI Resort City, Sepang Utara, Selangor, Malaysia, 62502 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** The position is accountable for proactively soliciting and handling sales opportunities....

**Job Number** 23144384 **Job Category** Sales & Marketing **Location** Putrajaya Marriott Hotel, IOI Resort City, Sepang Utara, Selangor, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is accountable for proactively soliciting and handling sales opportunities....

**Job Number** 24172772 **Job Category** Sales & Marketing **Location** Putrajaya Marriott Hotel, IOI Resort City, Sepang Utara, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist management in training and motivating employees; serve as a role model. Follow all...

**Responsibilities** - ** Drive all qualitative/ quantitative research initiatives through analysis of customer sentiment through NPS tracking and management, representing the team as the NPS expert where relevant - through all lines of AirAsia businesses** - ** Identify ways where research can add value by working with stakeholders to understand business...

**Job Number** 23113250 **Job Category** Sales & Marketing **Location** Putrajaya Marriott Hotel, IOI Resort City, Sepang Utara, Selangor, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position assists with the soliciting and handling of sales opportunities. Ensures business...