Assistant Front Office Manager

5 days ago

George Town, Malaysia Trendy Expression Sdn Bhd Full time

Basic Function Responsible for maintaining courteous and competent rooms operation and services to hotel guests.
- Responsible for the daily administrative work of the Front Office.
- Provide immediate reference to staff during the shift.
- Double check duty rosters for the Front Office sections and sign log book of various sections.
- Make every effort to ensure the comfort and enjoyment of hotel guests.
- Represent the Management in handling all guest grievances and complaints concerning services from all areas of operation.
- Conduct departmental training to staff and report the progress of their performance.
- Maximize room revenue and occupancies as much as possible.
- Review and understand revenues and occupancy forecasts.
- Ensure effective allocation of work among various sections and shifts.
- Provide specific instructions to relative sections in the Hotel to ensure that VIP guests are received properly.
- Supervise personal grooming, haircut and staff behavior at the counters.
- Recommend improvement in term of guest service, increase revenue, reduce costs and improve staff’s job performance.
- Ensure all reports prepared by the Front Office sections are accurate
- Station and supervise the Front Desk whenever possible.
- Be fully familiar with the hotel policies and emergency procedures.

**Job Details**

**JOB INFO & REQUIREMENT**
- Contract Type- Full-time- Job Type- Executive- Experience Level- 1-3 years- Job Categories- Customer Svc/Call Centre- Minimum Education Required- High School or Diploma Diploma from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major- Language Required- English, Bahasa Malaysia- Nationality Preferred- All Nationalities- Gender Preferred- All Genders- Own Transport- None**SALARY & OTHER BENEFITS**
- Salary**RM 2,800 to RM 3,200 per month**
- Other Benefit (Optional)- Medical Allowance Incentives Yearly Performance Bonus Meal Allowances

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