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Malay Speaking Customer Support Agent

2 weeks ago

Kuala Lumpur, Malaysia Multiverse Full time

As a Customer Support Agent, you'll be responsible for providing top-notch support to players through various communication channels. Your role involves managing and resolving customer issues efficiently while maintaining high levels of customer satisfaction.

**These are your responsibilities**:

- Manage player expectations by providing timely updates and resolutions.
- Take ownership of incoming chats to ensure no messages are left unanswered.
- Maintain accurate records of player issues and solutions.
- Collaborate with other departments for administrative tasks and translations.
- Ensure timely completion of tasks essential to the company's interests.

**This is what we expect from you**:

- Build a network of satisfied players through excellent customer support.
- Exercise good judgment in various situations to uphold company standards.
- Maintain effective communication and organizational skills.
- Balance multiple priorities while working independently under pressure.

**This is what we require from you**:

- Excellent written communication skills in English and Malay
- Motivated, energetic, and customer-focused with a problem-solving attitude.
- Strong attention to detail and ability to maintain professionalism.

**This is a plus about you**:

- Strong knowledge of live chat platforms.
- Prior experience in a Chat support role

**This is why you should choose us**:

- Fully remote
- Competitive salary packages and bonus programs
- Profit sharing
- Career growth and development
- Multicultural team

**Meet Oriana - Your Customer Support Manager**:
Hi, I'm Oriana, the Customer Support Manager at Multiverse. With almost a decade of experience in customer support, I understand the importance of enhancing both customer and team experiences. I'm organized, obsessed with spreadsheets, and believe in open communication and teamwork. Outside of work, I love traveling, healthy living, and spending time with my cat.

**Meet your team**:
Our team comprises smart and proactive Supervisors who are dedicated to helping you excel in your role. We also have detail-oriented individuals handling account verifications and a team of agents committed to delivering the best service to our customers. We foster a culture of motivation and reward.

**Application Process**

**1. Submission of Application**:
**2. Psychometric Testing**:
**3. Interview Stage**:
**4. Final Decision**: