Bellman

16 hours ago

Kuala Lumpur, Malaysia Bts Hotel Sdn Bhd Full time

**Responsibilities**:

- Delivers the basic standards and provide exceptional guest service at all times.
- To greet all guests in a service orientated manner.
- Maintains positive guest and colleague interactions with good working relationships.
- Greeting and Welcoming of Hotel’s guest
- Personally and frequently verify that all guests are receiving the best possible service during check-in and check-out.
- Understands rate structure and promotional rates available.
- Be familiar with the hotel’s products and services and policies.
- Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments.
- Provides excellent service to internal customers as appropriate.
- Deliver all incoming correspondences which includes fax, mails, telexes and letters for the Hotel’s guest are promptly delivered to the room. The same applies to correspondences directing to all relevant supporting Departments.
- Maintains the Daily Log Book by ensuring any unusual happenings, incidences and all important pending matters are recorded and follow through.
- Maintains sufficient stock of all supplies, such as printing materials, forms and stationery.
- To initiate replenishment as and when deem necessary.
- Reports “Lost and Found” items.
- To assist in moving guest luggage during room change.
- To provide wake up calls by knocking / doorbell on the guest room doors when necessary.
- To be a source of information to both internal / external guests, giving best recommendation to food outlets, entertainment outlets, shopping venues etc.
- To coordinate with Front Desk personnel to facilitate the delivery of guest luggage to respective rooms.
- To assist and ensure all arriving and departing guest luggage are promptly attended to.
- To ensure all guest’s luggage are properly tagged, stored placed on the racks systematically.
- To ensure information pertaining to guest is written legibly on the luggage tag should guest leaves luggage at the storage room
- To maintain all Concierge equipment and to initiate a weekly maintenance schedule where appropriate as guidelines.
- To update function boards and other lobby posting.
- To ensure smooth flow of vehicle traffic at the hotel’s main entrance to avoid congestion.
- To render assistance in maintaining overall cleanliness of the hotel’s lobby and to seek assistance from Housekeeping department where necessary.
- Attend all guest requests and requirements promptly and handled in the correct manner and runs errand for guest as and when required.
- Channel all guest comments and feedback to Chief Concierge / Assistant Chief Concierge for follow up.
- Responds to changes in the Front Office Department function as dictated by the industry, company and hotel.
- Carries out any other reasonable duties and responsibilities as assigned.

**Benefits**:

- EPF
- SOCSO
- Annual Leave

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