Manager Cloud Operations

4 days ago

Kuala Lumpur, Malaysia Techtiera Sdn Bhd Full time

**Responsibilities**:

- Assist in the support of the AIA multi-cloud environment (predominantly Azure but with an AliCloud and AWS footprint)
- Liaise with service providers to ensure that operational processes (backup, patching, provisioning, monitoring) for service follow-up and incident management
- Improve operational efficiency via use-case definition with the Automation Engineer
- Support Group Technical Risk to ensure compliance to all security requirements and standards
- Support of non-standard cloud services that might not be covered in AIA service provider contracts
- Communication with stakeholders including but not limited to local Business Units, Risk, Audit, IT, Corporate Security, Human Resources and communication at all levels within key vendors including Microsoft, AWS, Ali Cloud and cloud managed service providers (IBM and BT)
- Excellent command of spoken and written English to allow communication with all levels of stakeholders

**Requirements**:

- 5+ years relevant experience in Cloud Engineering / Support role
- Excellent understanding and proven experience in Public Cloud implementation, workload migration and operational support in a multi-site enterprise environment
- Proven experience plus relevant professional certifications (Azure, AWS etc)
- Experience with Microsoft PowerShell
- Hands-on experience with Azure Kubernetes Service (AKS)
- Understanding of Infrastructure-As-Code configuration management tooling (at least one of the following - Terraform, Ansible, Saltstack, Chef/Puppet)
- Ability to define use-cases for automation and service improvement
- Practical experience of supporting Enterprise Public Cloud Services and automation
- Life insurance experience within a regional or multinational scope will be an advantage
- Experience within a decentralized organization, preferably within the Group unit
- Sound understanding of IT operating model design and best practices

Pay: Up to RM15,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Vision insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

**Experience**:

- Cloud Operations: 5 years (required)

Application Deadline: 11/30/2024

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