Voice and Email Support Cantonese Speaker #upto4.5k
2 weeks ago
**Responsibilities**:
- Respond to customer queries in a timely and accurate way, via call or live chat.
- Identify customer needs and help customers use specific features.
- Update databases with information about issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to aid.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
**Requirements**:
- Malaysian citizen
- Age between 18 years old to 35 years old
- At least SPM, no working experience required but recommended
- Fresh graduates
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases.
- Degree and above
**Benefits**:
- Performance allowance
- Shift allowance
**Job Types**: Permanent, Fresh graduate
**Salary**: RM3,500.00 - RM4,600.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Early shift
- Rotational shift
Supplemental pay types:
- Overtime pay
Application Question(s):
- Will you be able to join 31st August ?
**Language**:
- Cantonese (preferred)
-
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