Product Expert

22 hours ago


Cyberjaya, Malaysia ESYNC SOFTWARE SERVICES SDN. BHD. Full time

Responsibilities 1. Contribution to pre-sales and product development â— - Assist Business Developers on pre-sales for all technical topics, present the solution and understand customers needs and pain points. â— - Responsible for interfacing with the customer for requirement gathering and product evolutions. â— - Gather requirements, configuration of the product according to customer needs and identify gaps not covered by the product". â— - Requirement qualification with all stakeholders (product team & client). â— - Production of statements of work and functional documentation on product evolutions. â— - Contribution to the redaction of technical specifications. 2. Deployment and maintenance â— - Deploy solution, perform user acceptance test with customer. Receive feedback from users and transform it into new requirements if applicable. Give UAT feedback to development teams â— - Adaptive maintenance (management of product upgrades/patches). 3. L3 Support â— - Help L1/L2 team to acquire technology domain skills needed to deliver services through training and knowledge transfer â— - Assist users with level 3 support on the solution by analysing and resolving incidents (knowledge transfer, action plans, etc). Requirements â— - Bachelor or Master's degree in engineering, Information Technology or a related field, â— - An experience in Supply Chain optimisation â— - Experience in IT products development and operations â— - Experience with IT Project / Product Management â— - Knowledge of Industrial Operations â— - Understanding of Financial Aspects of the Product Management â— - Fluent in English â— - Capacity to adjust its communication to different interlocutors and situations. â— - Leadership qualities, and networking, ability to convince his/her interlocutors. â— - Excellent presentation skills, ability to explain a complex product roadmap to a varied audience of business and technical people alike â— - Understand how to manage change and the value of consensus within a community with multiple stakeholders â— - Analytical, problem solving and decision-making skills â— - Planning, prioritization and organizational skills Helping customers achieve their business objectives by providing world-class IT consulting services and solutions. Cultivating an environment of fairness and honesty. Striving towards customer recognition of us as a trusted partner. We have become a global company with offices opened in Malaysia, New Zealand, United States, and also India. Bachelor's or Equivalent


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