Service Delivery Manager, Data

21 hours ago

Shah Alam, Malaysia Carlsberg Full time

Responsible for managing the delivery of IT services related to data analytics, business intelligence (BI), and reporting platforms covering both Malaysia & Singapore.

**Responsibilities**:
Data Strategy
- Collaborate closely with regional and global Data & Analytics teams to drive market D&A initiatives.
- Lead and execute the data strategy at the market level
Analytics and Reporting:

- Develop and manage analytics solutions that provide actionable insights to stakeholders.
- Drive data-informed decision-making across the organization.

Data Governance
- Embark and enforce group and region data governance policies and procedures.
- Ensure data quality, security, and compliance with relevant regulations.

Platform Management
- Oversee the design, implementation, and maintenance of the data platform.
- Ensure the platform supports various data sources, including internal and external data sources.

Data Integration
- Collaborate with cross-functional teams to integrate data from multiple sources.
- Ensure data accuracy, consistency, and accessibility.

Project Management
- Lead or participate in projects related to the rollout or enhancement of analytics and reporting platforms.
- Coordinate with cross-functional teams to ensure timely delivery of project milestones.
- Manage project risks, budgets, and timelines effectively.

Stakeholder Engagement
- Work closely with commercial, supply chain, and finance teams to identify data needs.
- Ensure alignment with business objectives.

Performance Monitoring
- Monitor and report on the performance of the data platform.
- Identify areas for enhancement and optimization.

Vendor Management
- Manage relationships with external data vendors, ensuring they meet our standards and requirements

**Requirements**:

- Bachelor’s degree in data science, Computer Science, Information Technology, or a related field.
- 5+ years of experience in data management and analytics, with at least 2 years in a team lead role.
- Experience in the FMCG, brewery or beverage industry is a plus.
- Proven track record of successfully deliver Power BI reports or related reporting tools.
- Proficiency in data warehousing, ETL processes, data model design, and data visualization tools (e.g., Power BI).
- Strong analytical, problem-solving, and decision-making skills, leveraging both logic and creativity
- Ability to synthetize/simplify complex information
- Strong understanding of current technology concepts, trends and capabilities
- Ability to manage scope and expectations with business
- Strong communication and interpersonal skills, be a good team player
- Professional, passionate, innovative, self-motivated
- Excellent verbal and written communications skills in English.

**Job Details**:
**Workplace**
Shah Alam, MY

**Job type**
Permanent

**Part time / Full time**
Full Time

**Working Time**
Monday - Thursday 8.15am to 5pm

Friday 8.15am to 4pm

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