Technical Sales Support
2 weeks ago
**About the Job**
We are seeking for Technical Software Support for our client based in Seri Kembangan, Selangor.
**Responsibilities**:
- Analyze and diagnose root causes of technical problems, delivering clear and actionable solutions.
- Communicate effectively with customers of varying technical expertise, ensuring they understand troubleshooting steps and solutions.
- Conduct engaging training sessions to educate customers on the functionalities and features of our accounting software.
- Stay up-to-date with product knowledge through regular training and self-learning.
- Document technical issues, resolutions, and best practices to enhance our knowledge base.
- Collaborate with the development team to identify, report, and follow up on software bugs and potential improvements.
- Maintain high standards of customer service to ensure a positive experience in all interactions.
**Qualifications & Experiences Needed**
- Strong understanding of accounting principles and familiarity with accounting software concepts.
- Excellent communication and interpersonal skills, with the ability to simplify and explain complex technical issues.
- Patience, empathy, and a positive attitude to troubleshoot problems and manage customer concerns effectively.
- Self-motivated and able to work independently while managing a high volume of support requests.
- Demonstrated willingness to learn and keep abreast of the latest developments in software technology.
Pay: RM2,800.00 - RM4,500.00 per month
Work Location: In person
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