Order Management Specialist

About the Role
- Summary

Swift is a member-owned cooperative that provides the communications platform, products and services to connect more than 10,000 banking organizations, securities institutions and corporate customers in over 200 countries and territories. We enable our users to exchange automated, standardized financial information securely and reliably, thereby lowering costs, reducing operational risk and eliminating operational inefficiencies. We also bring the financial community together to work collaboratively to shape market practice, define standards and debate issues of mutual interest. Our headquarter is based in Belgium and currently have 24 offices worldwide.

As part of the Order-to-Cash (OTC) stream within the Finance Operations, we are actively working towards creating an efficient working space, maintaining synergy across different operational teams, and providing good customer experience. There are 3 teams under OTC: Contracts Management team (Ordering), Billing team (Invoicing) and Accounts Receivable (Payment).

In this context, Contracts Management team is looking for an experience professional to join us in ordering and run all other operational activities together with the team. The team is majorly involved in the areas of customer master data maintenance and contractual info that flows into invoices for global Swift customers. Furthermore, the team is also serving on the areas of Query management, Risk and Control analysis, Business expertise and Reconciliations to maintain high standards of the operations.

What do you want to expect:
- Perform order processing and complete other BAU activities together with the team-
- Review, update, and revamp (when needed) procedure documentation to maintain process standardization across different processors and future references-
- Proactive in identifying gaps, solving problems, and looking for opportunities to implement process improvement to increase efficiency-
- Develop, implement and review operational policies and procedures to match with audit and revenue assurance requirements-
- Coach/train team members or other teams when required-
- Perform and build a holistic reporting capability on productivity, monthly controls and reconciliations-
- Participate and provide your expertise in discussions with OTC, Centre of Excellence, Business, Sales, Customer experience and others when requiredWhat will make you successful?- Minimum 3 years of experience in Ordering operations or OTC stream (preferable in an international setting covering customers worldwide)-
- Experience in any of these tools SAP/PEGA/Salesforce Lightning/CPQ/Confluence to be used in daily operations (like ordering process, quotation validation, workflow execution and documentation)-
- Experience in handling excel reporting (require at least intermediate level)-
- Capable in writing proper step-by-step process documentation for new and change in products-
- Demonstrated strong capabilities in analysing scenarios, performing investigations and providing structured responds on situational basis-
- Proven experience as a change ambassador in the previous role, deliver quick wins/ improvements and stay curious on new developments/advancement in the company-
- Demonstrated strong capabilities to manage multiple deadlines and work under tight deadlines or adhoc conditions (as and when required)-
- Strong desire to learn, explore and grow in OTC stream to develop comprehensive E2E understanding-
- Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity-
- Proven team player to accomplish results, coordinate team operations and working cross-functionality-
- Demonstrated aptitude for learning new technologies quickly with limited supervisionWhat we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself
- We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of_ _age, background, culture, colour, disability, gender, nationality, race, religion_, or veteran/military status._