Customer Service

3 days ago

Bukit Raja, Malaysia Lifework Staffing Services Full time

**Seller Support**:
**Job scope**:

- To deliver excellent CS and manage the needs of Shopee's customer (through live chats)
- Liaise with other departments as required to resolve user issues
- Professionally handle the high volume of inquiries from customer
- Able to speak and write in English fluently
- Have experience in sho**ee live (other live also can)
- **Working days**:5 days a week, 2 day off (1 weekend and 1 weekday)
- **Working hours (2 Shift)**:

- 8.00am to 6.00pm (including 1 hour break & OT )

1.00pm to 10.00pm (including 1 hour break)
- 12.00am to 2.00am - if and when required during campaign only _(The 2 hours will be deducted from their normal working hours)_
- **Salary Package**:

- **Basic**:RM2,500
- **OT**:Based on EA (if required)
- **Statutory Benefits (EPF, SOCSO, EIS, Annual Leave & Sick Leave)**:Based on EA

**Job Requirements**:

- Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.
- Excellent communication and presentation skills.
- A team player with high level of dedication.
- Fluently communicate in basic English/ Bahasa to facilitate effective communication with sellers and customers.

**Location Address**: Bukit Raja Klang

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM2,500.00 per month

**Benefits**:

- Free parking
- Maternity leave

Schedule:

- Day shift
- Evening shift

Supplemental Pay:

- Overtime pay

**Language**:

- English (required)
- Bahasa Melayu (required)

Work Location: In person

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