Ops Analyst and Insight

**Location**:RedQ**
**Department**:Network Management Centre**
**Status**:Full time**

JOB DESCRIPTION:
**YOUR ROLE AS A**:Operational Performance Analyst & Insights**, **NMC**

As the **Operational Analyst & Insights**, you will be the data owner for OTP (On-Time Performance) and other key operational metrics. Your role involves providing comprehensive reporting, developing data visualizations, and conducting in-depth analyses to drive operational improvements and inform decision-making at all levels, including the C-Suite.

**WHAT YOU’LL CHAMPION**:

- Act as the **OTP data owner**, ensuring daily, weekly, monthly, seasonal, YoY, and ad hoc reports are generated accurately.
- Build visibility on operational performance through accurate and engaging **data visualizations**, analysis, and dashboards.
- Develop and maintain a comprehensive **data dictionary**, ensuring data streams, validated differences, and optimal use strategies are well-documented.
- Conduct **ad-hoc analyses** on sporadic operational events and provide recommendations on mitigation methods (e.g., runway closures, capacity constraints).
- Drive **quantitative and qualitative data analysis** to review existing operations and future scenarios.
- Constantly introduce and investigate **new data streams** that can drive and provide visibility on operational performance.
- Plan, document, and liaise with required stakeholders for **software, interfaces, and data exchange requirements**, with automation and exception threshold alerting as key themes.
- Mentor and train Subject Matter Experts (SMEs) on the use of reports, reporting tools, or advanced techniques.

**WHO YOU ARE**:

- At least **2 years of experience** as a business analyst or operational researcher.
- A **University Graduate**, with a preferred background in Aviation, Business, Operations Research, or Transport Management.
- Familiar with **data visualization and reporting tools** (knowledge of Tableau is an advantage).
- Proficient in **Microsoft and Google software**, with familiarity with AIMS and databases.
- Possess practical experience in **joining multiple large database sources** and data transformation.
- Ideally, **Green Belt / Lean process trained**.
- **Proficient in oral and written English**.

Previous experience in the **aviation industry** is an advantage.

**WHAT YOU’LL ENJOY**:

- **Physical Wellbeing**:Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities**.**:

- **Emotional Wellbeing**:Paid time off, wellness programmes, and childcare amenities.**:

- **Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.**:

- **Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.**:

- **A unique Allstar culture like no other**

**OUR HIRING PROCESS**:

- **Application received**:

- **Interview(s) and assessment(s)**:

- **Background check and/or other assessments**:

- **Offer and negotiation**

**GET TO KNOW**AirAsia**:
AirAsia has been the World's Best Low-Cost Airline for 14 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and Asean like no other so Now Everyone Can Fly.

**GET TO KNOW US**:
Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).

Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.

Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard.

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.