K-logistic Team Leader

1 week ago


Puchong, Malaysia Lifework Staffing Services Full time

Customer Service Management
- Maintain good working relationships
- Co-ordination, discussion and communication
- Assist to keep performance and meet target
- Problem shooting and Improvement

Stakeholder Management
- Manage parcel processing and delivery process efficiently within delivery depot
- Plan sorting and courier zone assignments
- Deliver parcels to customers within delivery depot coverage area and cutoff time
- Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for Depot operations
- Monitor the daily in scan and out scan of shipments
- Check pre-alerts to track daily loads at the Depot and plan delivery schedules accordingly
- Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
- Check and hand over delivery sheets to the delivery staff or through mobile app.
- Assigning and monitoring the pickup to the couriers.
- Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc
- Handle all exception cases at the Depot and communicate the same to Hub and Customer Services for resolution
- On a daily basis recheck exceptions of the previous day and ensure follow up of the same
- Ensure safe handling of all shipments at the Depot and report any damaged cases to the Hub\CS.
- Handle security exceptions in the Depot along with the security team
- Ensure daily updation, allocation and collection OTM machines for deliveries
- Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and deposit into DHL bank account
- Monitor performance of staff in the Depot and ensure conduct of trainings for regular PDAs, etc. in line with the training programmes designed centrally

Team Management
- Provide direction, guidance and support to employees to help them discharge their duties effectively
- Motivate, train, coach and support new and existing employees to deliver high service level to customers

Desired Skills / Qualifications
- **2 - 3 years operations experience, preferably within transportation or logistics industry**:

- **Good knowledge of courier / express shipment management and delivery process flow**:

- **People management experience as a team leader or supervisor**:

- **Able to work on a rotational based**

Pay: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Meal allowance
- Professional development

**Education**:

- STM/STPM (preferred)

**Experience**:

- Team Leader/Leader/Supervisor: 1 year (preferred)
- Courier/Logistic/Transportation: 1 year (preferred)

Work Location: In person


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