Service Advisor

2 weeks ago

George Town, Malaysia Career International FOS Sdn Bhd Full time

**Overview**:
The Service Advisors (SA) will provide customer service support to Client Customers’
requests for information related to items including, but not limited to, post order support, delivery information, payment information, product pre-orders, product pre-screening calls (where applicable), and general Customer inquiries.

**Customer Service Focus**:

- Experience in customer facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)
- Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
- Obsesses over the customer experience and constantly strives to exceed their expectations
- Able to communicate clearly and effectively, both written and verbal in **English AND Cantonese**:

- Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
- Approaches problems flexibly and is able to adapt and modify approach without

compromising outcome
- Providing a high caliber Customer interaction as measured by Client’s call quality reports, call audits, and customer satisfaction survey;
- Presenting to the public a strong working expertise in all Client Supported Products (now and in the future) as measured by Client’s call quality reports, call audits, and customer satisfaction survey scores;
- Ensuring innovation and quality in all Customer interactions as measured by Client’s call quality reports and customer satisfaction survey;
- Capturing all required data elements in Client’s internal Online Store and other systems of record as required by the Client's training and operational procedures;
- Maintaining a general awareness of Client’s strengths in the industry; and
- Assisting Customers by answering queries relating to their order status, changes and delivery timeframes.

**Job Types**: Permanent, Fresh graduate

Pay: Up to RM4,200.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Cantonese (required)

  • Service Advisor

    5 days ago

    George Town, Malaysia CS Prima Auto Sdn Bhd Full time

    **Job Title: Car Service Advisor** **Job Overview**: We are looking for a customer-focused and detail-oriented Car Service Advisor to join our team. In this role, you will be the primary point of contact for customers, ensuring they receive top-quality service by accurately assessing their vehicle needs and managing the entire service process from start to...

  • Service Advisor

    3 days ago

    George Town, Penang, Malaysia Teleperformance Full time 30,000 - 60,000 per year

    OverviewThe Service Advisors (SA) will provide customer service support to Client Customers' requests for information related to items including, but not limited to, post order support, delivery information, payment information, product pre-orders, product pre-screening calls (where applicable), and general Customer inquiries.QualificationsEducation...

  • Service Advisor Proton Georgetown

    1 week ago

    George Town, Malaysia CS Prima Auto Sdn Bhd Full time

    **Car Service Advisor= Proton Jalan Larut** **Key Responsibilities**: - **Customer Service**: - Greet customers warmly and professionally. - Actively listen to customer concerns and questions. - Clearly explain repair and maintenance recommendations. - Provide timely updates on service progress. - Handle customer inquiries and complaints effectively. -...

  • Customer Service Advisor(Cantonese)

    3 days ago

    George Town, Malaysia Two95 International Inc. Full time

    **Overview**: The Service Advisors (SA) will provide customer service support to Client Customers’ requests for information related to items including, but not limited to, post order support, delivery information, payment information, product pre-orders, product pre-screening calls (where applicable), and general Customer...

  • Customer Advisor

    22 hours ago

    George Town, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

    URGENT HIRING !! Customer Service Advisor-Cantonese Support SIGN IN BONUS RM5000 Job Title: Customer Service Advisor -Cantonese Support Location: Georgetown, Pulau Pinang. Working Hour : 9 am - 6 pm (Mon - Fri) Salary up to RM3,000 - RM 3,600 Language: Must be able to read,write and speak in English and Cantonese Fresh graduates are encouraged to...

  • Customer Service Advisor(Cantonese)

    21 hours ago

    George Town, Penang, Malaysia Two95 International Inc. Full time 26,400 - 48,000 per year

    OverviewThe Service Advisors (SA) will provide customer service support to Client Customers'requests for information related to items including, but not limited to, post order support, deliveryinformation, payment information, product pre-orders, product pre-screening calls (whereapplicable), and general Customer inquiries.QualificationsEducation...

  • Assisted Sales Advisor

    3 days ago

    George Town, Penang, Malaysia Teleperformance Full time 40,000 - 80,000 per year

    OverviewThe Assisted Sales Advisor is responsible for the direct marketing, sales and fulfillment of client'sproducts and services to existing and new customers. The Assisted Sales Advisor uses both the Web and the Telesales channel to fulfill Customer requests for client's products as well as third party products to its customers. The advisor organization...

  • Sales Advisor

    22 hours ago

    George Town, Penang, Malaysia Proton Full time 30,000 - 60,000 per year

    Job Title: Sales Advisor – Proton Autobinee Oriental 3SLocation: Air Itam, Penang IslandJob Type: Full-timeJob Summary:We are seeking a motivated and customer-focused Sales Advisor to join our team. The ideal candidate will be responsible for engaging with potential customers, understanding their needs and guiding them through the vehicle purchase process...

  • Sales Advisor

    1 week ago

    George Town, Malaysia CS Prima Auto Sdn Bhd Full time

    **About the Role**: As a Sales Advisor at Proton Georgetown, you will be the face of our brand, responsible for engaging with potential customers, showcasing the innovative features of Proton's electric vehicles, and ultimately driving sales. You will be stationed at our Macallum & Jalan Larut outlet. **Key Responsibilities**: **Customer Engagement**: -...

  • Care Advisor

    2 weeks ago

    George Town, Malaysia Homage Sdn. Bhd. Full time

    About Homage Homage is a care platform that combines qualified and trained caregivers, nurses, doctors and health care organisations and funders with technology, enabling care, wellness and recovery wherever you are. The work that we do and technology we build transforms lives every hour, every day. We’re looking for people who are talented, driven and...