Client Services, Officer

Who we are looking for

Provide support to production and implementation clients on specific business functions of system including PAM for Investments and other related products. Experience in investment operations or fund accounting system. To act as a liaison with clients, vendors and various departments staffs to determine needs and solutions.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Client Services Officer, you will- Responsible for daily client support on related systems, including PAM for Investments and other related products- Provide support to production and implementation clients on specific business functions of the system- Document client supported activities within Sales Force Community Portal- Raise system issues through support process, documenting and working with global team members to ensure issues are addressed in a timely manner- Act as a liaison with clients, vendors and staff to determine needs and solutions-
- Serve as a training resource and assist in developing training programs

What we value

These skills will help you succeed in this role- Experience in investment operations or investment accounting-
- Prior client servicing experience

Education & Preferred Qualifications- Bachelor’s Degree in Finance, Accounting, Business or equivalent work experience- Excellent oral and written communication skills with client support and training experience desired- In-depth knowledge of PAM or other Portfolio Management/Accounting software platforms- Experience in investment operations or investment accounting-
- Regional travel as required- Prior client servicing experience a plus- Salary will be commensurate with experience. This position is primarily responsible for providing client support, implementation management and other client services for institutional PAM Clients in the Asia/Pacific region.- Other duties include consulting, business analysis and presales activities

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

State Street is an equal opportunity and affirmative action employer.