Air Key Account Customer Service Specialist

**PridePRO is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.** Our client is a **leading provider of air cargo and logistics solutions**, is seeking an Air Customer Service Executive to manage customer interactions, ensure seamless...

Minimum 2 year's working experience in the logistics and transportation industry, prefer with Air Freight Export - To liaise with service providers, Customs and customers and relevant departments for all shipment related matters - Process incoming & outgoing shipment. - To handle and resolve all customer complaints / inquiries via mail or phone in a timely...

**PridePRO is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.** **Our client is an International Air Freight Forwarding MNC, located in Bayan Lepas, Penang. Currently seeking talent for their business expansion.** - Serve as the first...

**Responsibility**: - Provide correct and clear shipping instruction to Freight Planner for space planning purpose. - Send pre-alert to shipper & overseas counterpart as well as update of irregularity information (offloaded, damage or other) - Coordinate with Export Operation, Custom Team & Transport Dept for smooth shipment handling and information flow -...

**IMPORTANT HIGHLIGHT!!** **Job description**: - Learn and execute of day-to day Air Import Customer Services activities i.e. freight arrival cargo pick-up arrangement, follow up and monitoring. - Coordinate with customs team for shipment customs clearance own/customer appointed - Check job folders to ensure all relevant documents are in place for record...

**Responsibility**: - Provide correct and clear shipping instruction to Freight Planner for space planning purpose. - Send pre-alert to shipper & overseas counterpart as well as update of irregularity information (offloaded, damage or other) - Coordinate with Export Operation, Custom Team & Transport Dept for smooth shipment handling and information flow -...

**PridePRO is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.** Our client is a **leading provider of air cargo and logistics solutions**, is seeking an Air Customer Service Executive to manage customer interactions, ensure seamless...

**PridePRO is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.** Our client is a **leading provider of air cargo and logistics solutions**, is seeking an Air Customer Service Executive to manage customer interactions, ensure seamless...

**The Company** Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong network in 6 continents, and leading-edge technology. Reporting to the Air Export Supervisor and Manager, the...

Keep the pulse of customer satisfaction - Respond to customer’s inquiries in a timely manner. - Take the lead as a first PIC for customers - Work with internal and external customers to create an exceptional customer service experience - Manage account/customer expectations - Work with internal and external customers for Corrective and Preventative...