Customer Support Specialist

7 days ago

Kuala Lumpur, Malaysia Qashier Pte Ltd Full time

Customer Support Specialist (SG)

About the job Customer Support Specialist (SG)

Want to be part of the fastest-growing startup that is at the intersection of Retail, Fintech, and Data?

Qashier is looking for a **Customer Support Specialist** to support our growth This role might be for you if you have knowledge and a keen interest in POS and payment systems, operations, or customer support.

In this role, you'll work closely with our merchants to cover key business hours. This is a full-time position that requires both on-site and remote work, 4 weekdays (onsite) and 1 weekend (remote).

**Key Responsibilities**
- Partner with our merchants to effectively resolve issues through phone virtual meetings.
- Log merchants feature requests and feedback to the product team.
- Route leads and issues to the appropriate team using established processes (E.g., Sales lead to the Sales team, bugs to the Product Team, etc.).
- Answer how-to questions, offer workarounds, and solve issues immediately.
- Show composure, resilience, professionalism and flexibility.
- Minimum one year of experience in Customer Support, preferably in B2B
- Passionate about technology, startups, Fintech, and the retail space
- Strong interpersonal skills with good bilingual oral skills
- A keen attention to detail and customer service oriented
- Strong creative problem-solving skills

**Why Join Qashier? **Join Qashier, a fast-growing startup with an innovative platform transforming the retail and F&B industries. You'll play a crucial role in driving growth and decision-making while enjoying fantastic learning and development opportunities within our tight-knit team. Make a strong impact by collaborating with teams and markets to achieve business objectives and create an impact across the board.

**About Us**

Job ID QY95VY45

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