Kyc Operations Manager

1 week ago

Kuala Lumpur, Malaysia Citigroup Full time

The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

**Responsibilities**:

- Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
- Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
- Provide people management and development responsibilities and ensure team service level standards are met
- Liaise with Compliance department and senior management within business units supported
- Oversee new client onboarding and implement process enhancements to improve client onboarding experience
- Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
- Monitor account refresh activity daily to ensure regulatory/document requirements are met
- Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
- Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.

Qualifications:

- 5-8 years of experience

**Education**:

- Bachelor's degree/University degree or equivalent experience
- 6 - 10 years relevant experience in KYC/AML/Due Diligence or has banking experience is preferred
- Strong analytical and comprehension skills with the ability to analyze and document large amounts of data
- Strong documentation skills to clearly articulate disposition
- Adherence to controls and compliance standards
- Detailed, well-organized, self-starter and capable of working under minimum supervision
- Able to multitask and meet deadlines in a high-pressure environment
- Effective verbal and written communication skills
- Strong interpersonal skills and results-oriented team playerJob Family Group:
Operations - Services
- **Job Family**:
Business KYC
- Time Type:
Full time
- Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.
- Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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