Agent-at Your Service

1 week ago

Kuala Lumpur, Malaysia Marriott International, Inc Full time

**职位编号** 24029889
**工作类别** Rooms & Guest Services Operations
**地点** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia 在地图中查看
**编制** Full-Time
**远程申请?** N
**重新安置？** N
**职位类型** Non-Management
**职位概述**

操作电话交换台，以便接听电话。处理客人的唤醒电话和屏蔽呼叫请求，以及与拨打或接听电话有关的其他请求。告知客人为他们收到的任何消息（如语音邮件、邮件、传真），并在需要时发送到客房。回答、记录和处理所有客人来电、请求、问题或疑虑。准确、完整、清晰地接收、记录和转发信息。将所有客人请求或问题记录到计算机中；联系相应的个人或部门（如行李员、客房部），并跟进客人以确保他们的要求得到充分满足。向客人提供有关客房特色、酒店设施和当地景点的信息。协助客人连接互联网。向经理报告事故、伤害和不安全的工作条件。

遵守公司的所有政策和程序；确保制服和个人仪表整洁而专业；维护专有信息的机密性，并保护公司资产。根据公司的标准，欢迎和答谢所有客人；预期并满足客人的服务需求；为残障人士提供协助，并感谢客人的真诚赞赏。使用清晰、专业的语言与他人交谈，并以适当的礼仪接听电话。与他人建立和保持积极的工作关系，并支持团队达成共同目标。遵守质量保证预期和标准。阅读和目测验证各种格式的信息；在较长一段时间内或整个工作班次中保持站立、就坐或行走。在没有他人协助的情况下，移动、举起、携带、推动、拉动和放置重量不超过 10 磅 (4.54 kg) 的物体。履行主管要求的其他合理的工作职责。
- 万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队，秉承包容、以人为本的文化。我们绝不歧视任何受保护人群，例如残疾和退伍军人，或适用法律规定的任何其他群体。_

在源宿酒店，我们深信酒店于旅客而言不应只是一处休憩之所，而是一处让他们精力充沛、思想专注地迎接每一天的活力之所。无论是暂住几日还是常住几周，离家的日子也应该有宾至如归的体验。我们的员工团队亲切友善、丰富多元、充满活力，帮助宾客在旅居生活中保持平衡，也因此得到四海宾客的认可与赞誉。我们秉持环保理念，注重维护身心健康，为每一位宾客创造如家般的自在体验。如果您是精力充沛的乐观主义者，愿意和志趣相投的客人建立联系，乐于为自己和周围的人创造舒适温馨的空间，我们诚邀您前来源宿酒店探索职业机会。加入源宿酒店，便是加入万豪国际集团的非凡品牌组合。**从这里扬帆起航**，发挥个人价值，**追求**人生目标，**融入**卓越国际团队，**展现**真我风采。

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