Customer Service Executive 12 Months Contract
6 days ago
**Key Responsibilities**:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
**Key Requirement**:
**Working Location: Petaling Jaya**
**Working Hours : Monday to Saturday 10.00am to 9.00pm**
**Sunday 10:30am to 6:30pm**
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM2,000.00 per month
Schedule:
- Monday to Friday
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